Customer Service Human Resources

Dennis McCullough

*-**** ****** ** ********, ON K6H7C8

************@*******.*** +1-613-***-****

To obtain a position where I can maximize my existing broad range of skills to the benefit of my employer and their company.

Highest Level of Education:

O.S.S.D

Master's Degree: Hotel and restaurant management

Law Diploma Social law Alison on Line

Human Resources Diploma Alison on line

Certificates:

Microsoft Office

Call Centre Training course

Quick books/Sage

Customer Service Skills Alison on Line

Employee Management for Business Managers Alison on line

Introduction to Payroll Accounting Alison on Line

Cash Flow Management Basics Alison On Line

Property Management, On line

Logistics Freight broker, Maze

Life Experience 10 years learning from my wife. Psychology And Women and gender studies As a sounding board and working together for here to gain 3 University Degrees.

25 years Of Computer skills on line / 25 years customer service skills in person and on the phone.

Work Experience:

Office Manager/CEO D's Medical Transit Services

Cornwall, ON 2017 to Present

Built a registered non-profit company for the purposes of bringing clients to and from for medical appointments. Dispatch accounting record keeping. Working with drivers, clients giving training for handling a diverse clientele from children with autism and adults with dementia and Alzheimer's.

Call centre representative Online Business Systems:

Cornwall, ON November 2020 Answering phone calls providing client services for online orders, creating shipping labels through email, correcting pricing errors, resting account passwords, providing feed back on order's correcting account information. Replacing gift cards on returns, Working through virtual desk top, From home. 5 different sales sites ANDREW MARKS, WILSON'S LEATHER, G.H.BASS, DONNA KAREN, KAREL LOGERFEILD. Shoe carnival.

Mapping Operator and Driver

Tech Mahindra - Cornwall, ON May 2019 to September 2019 Techmahindra GIS, Canada Mapping of Canada project Titan. 15 week Contract

Call Centre Representative

Atellica - Cornwall, ON February 2014

Worked as a call centre representative for the Canada Post side and the Bell Canada side. Work with clients on a daily basis solving their problems and issues using a broad range of PC Programs.

Office Manager

PC Repair and technical aid.

Ace Computer - Cornwall, ON 2010 to 2012

Answered phone calls giving technical assistance, assisted co-op students in training classes twice a week with elderly on how to protect themselves with email and online services. Ordering of supplies and inventory of sales products.

CEO Adult Healing Resource Centre

Cornwall, ON 2008 to 2010

Finding resources for Victims of Child abuse

Military Service:

Branch: CFB Trenton Service Country: Canada Rank: Civil January 1987 to June 1987 Worked in the junior ranks mess for 6 month Coop program Lots of discipline. Commendations: Certificate for Quality assurance

Personnel Interest:

Racing (Nascar)

Helping with Social Law

History In law Development

Cooking

Personnel Computers

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