Customer Service Representative
Resume:
Ebonie N.King
************@*****.***
EDUCATION Broward College,Davie,FL
Associate of Arts Computer Science
Gold Coast,Tamarac,FL
Adjuster Pro,Florida
4-40 Customer Service Representative
H&R Block,Florida
Tax Professional
EXPERIENCE
August 2023 to Slate Professional LLC./Enhanced Insurance January 2024 Customer Service Representative/Insurance Agent ACA Re-Enrollment for OEP insurance season
Data Entry
July 2022 to NationsBenefits
August 2023 Licensed Insurance Sale Agent
Subject matter expert in the area of Medicare Insurance,providing information and advisements to customer on a constitute basis Maintain customers retention rate in account management and increase sales
Provided exceptional customer support
Provided excellent verbal & written communication skills in a remote environment
March 2021 to Artech LLC/Department of Economic Opportunity State of Maryland
May 2022 Customer Service Representative
Assist claimants with FAQ
·Verified claim status and payments
Assist with processing claims
Escalating issues for further review
Sending clients updated emails and calls
August 2020 to Qualfon/eHealth Insurance
November 2020 Licensed Insurance Sale Agent
Subject matter expert in the area of Medicare Insurance,providing information and advisements to customer on a constitute basis Maintain customers retention rate in account management and increase sales
·Provided exceptional customer support
Provided excellent verbal&written communication skills in a remote environment
May 2020 to Artech LLC/Department of Economic Opportunity State of Florida
July 2020 Customer Service Representative
Assist claimants with FAQ
Verified claim status and payments
Assist with claim processing
Ebonie N.King
************@*****.***
November 2019 to Kforce Staffing/Mednax Medical Group March 2020 Insurance Verifier
Work the insurance verify queue and correspondence
· Contact payers,parents,and Primary Care Physicians regarding referral/authorizations
·Update accounts (Insurance,PCP information,demographics Request new payer codes as needed and meet departmental productivity standards.
Performs required tasks on GPMS, Medifax, Excel and Word September 2018 to Teleperformance/United Healthcare January 2019 Health License Insurance agent (Seasonal Assignment) Verified Health Insurance benefits and eligibility Inbound Telephonic enrollment for Medicare clients Data Entry client medical and demographic information Assisted clients in founding health plans to benefit their health care needs regarding (MA/MAPD)
August 2017 to Humana HealthCare
December 2017 Direct Marketing Service Telesales Specialist (Seasonal Assignment) Verified Health Insurance benefits and eligibility Handled Inbound Telephonic enrollment for Medicare clients Completed Data Entry client medical and demographic information Assisted clients in founding health plans to benefit their health care needs
Answered client's question about current and new health plans (MA, MAPD,PDP,and MEDICARE SUPPLEMENT)
Excellent Professional Skills:
Excellent Customer Service skills for over 22 years Network and coordinated numerous of events(Weddings,Health Fairs,Annual Walk Events,Parties,Sermons,Conferences,Festivals,and much more.) Excellent verbal & written communication skills for over 22 years Data entry-25-30WPM
Highly proficient in Microsoft Office:Word,Power
Point,Excel,Publisher,Outlook,and Access (flyers,forms,business cards,power points,brochures,spreadsheets,and other
advertisements)
Outstanding interpersonal and public relations skills Individual Tax preparation
Effective organizational and time management skills to prioritize,meet deadlines,and multi-task
Experienced in working with senior/executive level management and multiple supervisors
Contact this candidate