Customer Service Relationship Management

NIYONZIMA Fabrice

RWANDA-KIGALI

Email: **********@*****.***

Tel: +250*********

Professional Summary

A highly motivated and results-driven Sales with almost three years of experience in sales and customer relationship management. Proven track record of exceeding sales targets, building strong client relationships, and driving business growth. Adept at identifying market opportunities and executing effective sales strategies to boost company revenue. Skilled in communication, negotiation, and problem-solving, with a passion for delivering exceptional customer service. Key Skills

• Sales Strategy and Execution

• Client Relationship Management

• Negotiation and Closing Sales

• Market Research and Analysis

• Product Promotion and Demonstration

• Territory Management

• Reporting and Documentation

• Communication and Presentation Skills

• Team Collaboration and Support

• B2B •Inbound call

• B2C •Outbound call

• customer centricity

• Customer Satisfaction

• CRM System

• Customer Service Experience

• Ticketing System

• Teams, Slack & Skype

Professional Experience

Direct Sales Agent

[Liquid Intelligent Technologies], [ Rwanda-Kigali]

[Jully, 2022] – [Present]

• Consistently exceeded sales targets by an average of 100% through effective customer engagement and relationship building.

• Managed and expanded a sales territory by identifying new business opportunities and developing strategies to penetrate the market.

• Conducted product demonstrations and presentations, providing customers with detailed information to promote product benefits and close sales.

• Developed and maintained a network of clients and business partners to drive long-term sales growth and achieve business objectives.

• Collected and analyzed market data to identify sales trends, competitive activities, and customer preferences, adapting strategies accordingly.

• Demonstrate a deep understanding of Liquid Intelligent Technologies’ offerings and effectively communicate the benefits and features to customers. Conduct product presentations and demonstrations to persuade potential clients and build interest. Telesales Sales Representatives

[ISON BPO Rwanda LTD], [Kigali-Rwanda]

[September, 2021] – [Jully, 2024]

• Assisted in the development and implementation of sales campaigns, achieving a 100% increase in monthly sales.

• Provided excellent customer service by addressing client concerns and delivering tailored solutions to meet customer needs.

• Collaborated with the sales team to organize promotional events, product launches, and customer engagement activities.

• Prepared detailed sales reports and market analysis to support management in strategic decision-making.

• Here we sales Bralirwa Product like beers, soft drinks and draft

• we do a pre-sale and negotiate the order from the customer, make follow up until custom get our product.

• then we use a platform that should be make the fulfillment of our Daily task like:

• B2B, Virto Commerce.

• Outlook for the report and escalation (RQC), Distributor Management System (DMS) Education

[Bachelor Degree in Information Technology]

[University of Kigali], [Kigali, Rwanda]

[May, 2022] – [Present]

• All courses were Completed, I’m waiting for next graduation.

[Advanced Diploma in Electronics and Telecommunication]

[IPRC TUMBA], [NORTHERN, Rwanda]

[October, 2017] – [March, 2021]

• I hold Advanced Diploma in Electronics and Telecommunication Technology.

[HIGH SCHOOL CERTIFICATE OR DIPLOMA]

[Nyanza Technical Schools], [Kigali, Rwanda]

[January, 2014] – [November,2016]

• I hold Diploma in Electronics and Telecommunication Certifications

• [Top Performance Certificate] – [ISON BPO Rwanda LTD], [2023] I hold this Certificate of Top Performance in sales of the months two times(June and August) 2023

• [Cisco Networking Academy Certificate of Completion], [2018]

• [CCNA Profession Certificate], [2019]

• [Best Employee of the Year], [2023]

• Driving license B

Languages

• Kinyarwanda: Native

• English: Proficient

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Familiar with CRM software

• Experience using sales analytics tools for market research and reporting References

NAMES ORGANIZATION TITTLE CONTACT

KAZUNGU Jules Bralirwa PLC. Part of Heiken Customer Service Lead

+250*********

SIBOMANA ALINE BRALIRWA PLC. PART OF HEINEKEN DDO +250******** NSHAKABATENDA

RAMADHAN

LIQUID INTELLIGENT TECHNOLOGIES CCO +250*********

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