Customer Service Part-Time
Resume:
Kimberly Rice
Customer Service/Sales Specialist
*********@******.***
Work Experience:
People Ready
Customer Service Specialist (part-time remote)
April 2018-present
• Addressed customer complaints and mitigated by employing timely and on-point.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Complied with company policies and procedures by encouraging a positive and effective work
environment among employees.
• Applied basic sales strategy to engage customers and present solutions for individual needs.
• Reinforced established quality control standards and followed procedures for optimal customer
interactions.
• Maintained and managed customer files and databases.
• Provided primary customer support to internal and external customers.
• Actively listened to customers, handled concerns quickly, and escalated significant issues to
the supervisor.
Jr’s Super Market
Deli Clerk
November 2013 - May 2018
• Prepared and packaged meats, cheeses, and other deli items
• Provided exceptional customer service, responding to inquiries and resolving issues
• Maintained a clean and organized workspace, adhering to health and safety standards
• Operated slicing equipment, scales, and cash registers
• Managed inventory, rotated products, and minimized waste
• Assisted with catering orders and special requests
• Worked effectively in a fast-paced environment, meeting deadlines and priorities
• Collaborated with colleagues to achieve sales goals and store objectives
• Implemented loss prevention strategies to reduce shrinkage
• Participated in visual merchandising and display maintenance
Rac/Acceptance Now
Sales Manager
Aug 2008-Nov 2013
• Customer issues were promptly resolved to facilitate timely deal closures and enhance client satisfaction.
• Effective management of customer relations issues led to swift resolutions and strong client relationships.
• Team meetings were conducted to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coaching and counseling sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Phone interviews wereconducted to assess the applicant’s relevant knowledge, skills, experience, and aptitudes.
• I advertised job opportunities on social media platforms and job boards.
• Comprehensive pre-employment screenings, including reference checks and background verification, were performed to validate the accuracy of the applicant's resume and ensure a thorough candidate assessment.
Radio Shack
Store Manager
May 2002-Aug2008
• Inventory control, cash control, and store opening/closing procedures were effectively managed.
• Store employees were successfully led in a fast-paced environment through proactive communication and positive feedback.
• Merchandise rotation and display management showcased new products and promotions.
• Proper product levels and inventory controls were maintained, with organized backroom operations facilitating efficient ordering and stock rotation.
• Hiring, training, and mentoring of new staff members were successfully executed.
• Sales were maximized and shrinkage minimized through excellent customer service and adherence to standard practices.
• Accounts payable and payroll were efficiently managed.
• Effective store schedules were established and implemented.
• Sales associates received coaching on product specifications, sales incentives, and selling techniques, resulting in significantly increased customer satisfaction ratings.
Education:
Currently enrolled: University of Pheonix -
Bachelor of Science in Applied Psychology
Patapsco High School - High School Diploma
US Career Institute— Medical Assistant Certification
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