Team Leader Food and Beverage Service
Resume:
HARSHMEET CHHABRA
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F&B Team Leader F&B Associate High-Volume Hospitality Management
PROFESSIONAL SUMMARY
Accomplished Food and Beverage Team Leader with 6+ years of experience in the hospitality industry. Demonstrates exceptional leadership and operational management skills at prominent hotels including Hyatt Regency, Shangri-La, and Radisson Blu. Excelled in managing high-volume restaurant operations, staff training and improving customer service protocols to ensure exceptional guest experiences. Highly proficient in handling duties ranging from transaction management using POS systems to conducting detailed inventory checks.
KEY HIGHLIGHTS
Leadership and Team Management: Successfully lead a team of 12 at a 110-cover restaurant, enhancing team performance and guest satisfaction
Operational Excellence: Skilled in managing restaurant operations, assigning duties, and ensuring adherence to high service standards
Customer Relations: Expert in resolving customer issues, managing special requests, and maintaining excellent guest relations
Inventory Management: Conduct monthly inventory assessments and manage resources to maximize profitability and efficiency
Sales Enhancement: Effective in upselling techniques, enhancing restaurant revenue and enhancing the dining experience
KEY SKILLS
Food and Beverage Service Menu Knowledge Inventory Management Bar Area Maintenance Upselling Techniques Profitability Enhancement Standards Compliance Operational Management Team Leadership Guest Satisfaction Management Complaint Handling Staff Training Relationship Building Housekeeping Oversight Interdepartmental Communication Order Management Customer Service Excellence Problem Resolution Quality Control Hospitality Management Sales Reporting Client Relations Safety Procedures Customer Engagement Allergy and Dietary Needs Accommodation
WORK EXPERIENCE
Food and Beverage Team Leader Hyatt Regency - Rocca, Lucknow, India June 2023 - Present
Lead a service team of 12 in a bustling 110-cover restaurant to ensure exceptional guest satisfaction
Foster and maintain effective relationships with staff and management across all levels
Address guest complaints efficiently, always ensuring guest satisfaction
Conduct staff training sessions within the department to enhance service standards
Ensure cleanliness and presentation of restaurant areas, assisting with housekeeping duties as needed
Assign duties to team members and ensure adherence to high service standards
Maintain communication and cooperation with other hotel departments
Food and Beverage Associate Shangri-La Hotel - Ssaffron, Bengaluru, India Nov 2021 - May 2023
Managed service operations in a 156-cover restaurant, coordinating a team of over 17 staff members
Handled transactions and orders using the Point of Sales system efficiently
Communicated guests' additional meal requirements, allergies, dietary needs, and special requests to the kitchen staff
Compiled monthly reports on breakage items and conducted inventory checks on all operating equipment and supplies
Maintained the bar area and promoted the upselling of products and services to enhance revenue
Upheld the highest levels of customer satisfaction and organizational standards for food and beverage service
Food and Beverage Associate Radisson Blu Outer Ring Road - Saffron, Bengaluru, India June 2018 - Oct 2021
Supported in creating a warm and welcoming environment for guests in various food and beverage outlets including the restaurant, coffee shop, and bars
Maintained thorough knowledge of the restaurant menu and daily specials to enhance the guest experience
Took food and beverage orders, ensuring accurate and prompt communication with the kitchen and bar
EDUCATION
Bachelor's degree in Hotel Management from West Bengal University, Passing year
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