Technical Support Engineer

Mohsin Aqueel Dhunware

Mobile: +966-*********

Email:*********@*****.***

Iqama Status : Transferable (Computer Technician)

SCE Approved.

Objective

Looking forward to work in a professional & challenging environment which value adds to my skill sets for future career growth and help to grow me with the Organization. Key Skills

● A confident and reliable Technical Support Engineer with 15 years of experience in working with computers and resolving any support issues.

● Excellent customer facing skills.

● Provide excellent service to the customers.

● Ability to multi-task under pressure.

● Experience in Windows server 2003/ Win2008. Win7/8 10 office2010 & 2013

● Experienced as Commercial technical support executive for servers and network infrastructure.

Educational Qualification

● Diploma in Computer Hardware Maintenance & Networking Technology [Maharashtra State Board]

● Bachelor's Degree of Arts.

Certification & Honors

0. Passed MCP 070-270 (Microsoft Certified Professional). 1. Passed MCSA 070-290 (Microsoft 2003 Server managing & implementations). 2. Best performance awards year 2014 Royal Commission Jubail. Professional Experience

0. IT Technical Support Engineer - Company- 3D

Client- Royal Commission Jubail (Education Dept.) (Saudi Arabia) September 2011 to till Date

Job Accountability:

Respond to customer’s issues on Schools site and on a timely manner, Setup new systems for new employees, add them to the RC domain and install applications that are specific to them.

Configuration of outlook mail for clients and solve their issues.

Installation of E-learning Active board, Projector and Troubleshooting

Installation of school’s administration software and troubleshooting.

Provided business-clients with efficient support - Responded to phone calls, and in-person requests.

Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities.

Troubleshoot and/or find solutions to applications issues throughout the School Management.

Adding Network & Local printers and troubleshooting them.

Create an updates image of the OS currently being used by company employees.

Utilized helpdesk ticketing system to track issues efficiently 1. Technical Support Engineer - with Comnet Solutions, Andheri. Mumbai. Client Site: - State Street Syntel Services Pvt Ltd. Mumbai Duration: - 3th Jan 2010 to 19th April 2011

Job Accountability:

● Installation and configuration of Windows 2003 server, Windows 2008 Server as Domain Controller, file server and print server.

● Responsible for managing a network of more than 800 Computers.

● Configuration and IBM e-servers, DELL 2950 server with Hardware RAID.

● Active Directory Management in terms of sites, forests, domains, organizational units, trusts, group policies, Trust relation configuration.

● DHCP server management in terms of creating reservation, scope monitoring, configuring reservation.

● Installed and configured Symantec Web Security Proxy Server, managing proxy users and monitoring their internet usage on a regular basis

● Installed and configured Symantec End Point v.11 protection server for antivirus management. Managing more than 500 SEP agents

● Installing and troubleshooting end-user Mail Clients like Lotus Notes, MS-Outlook, Outlook Express

● Experience in structured cabling for LAN communication

● Backing up exchange and file servers using CA Brightstor Backup

● Video conference devices / infrastructure (i.e. Polycom, Life-size)

● Maintenance and handling different kind of end user equipment's like laptops, desktops and printers.

3-Customer Support Engineer: - Darts IT Networks Pvt. Ltd. New Delhi Duration: - 20 April 2009 to 31st Dec 2009

Client Side: - Givaudan India Pvt Ltd. Andheri

Environment:-

• Lotus notes R6 6.5, 7 Cisco Networks, Windows 2000, Windows XP,Windows Vista

• the scope of the support includes: business applications, network printers Responsibilities: -

Providing second level support for 100 users & handling the escalated problems. Maintenance and handling different kind of end user equipment's like laptops, Desktops and printers.

Maintaining users account by Active Directory service. Solving problems in Lotus Notes such as Replication, archive, database, internal settings in Lotus notes, etc.

Manage Symantec Antivirus

4-Technical Support Engineer, Comnet Solution Pvt. Ltd (Mumbai) 21 June 2006 to 15 April 2009

Client Side: - Syntel Sourcing Pvt Ltd.

5-Customer Support Engineer, Dynacons System & Solution Pvt Ltd. April 2005 - June 2006 In Directorate General of Foreign Trade (Mumbai), I was a part of Support Team. Personal Details

DOB : June 1st 1986

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Arabic Hindi, and Marathi

Iqama Status : Transferable (Computer Technician)

Driving License : Saudi

Passport Details Passport No : F7750530

Place of Issue : Thane

: Date of Exp: 02.05.2026

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