Customer Service Store Manager

Experience

Walgreens

Store Manager Unassigned, Egg Harbor City, NJ

**/**** - *******

Managed inventory and purchasing as well as overall store operations including overseeing pharmacy operations Managed a team of 15-30 employees, including several members of leadership, and trained them in a variety of merchandising and organizational functions

Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement

Maintained and clean, well stocked store as well as a clean, neat and organized stockroom to run efficient operations

Insightful, versed understanding of monthly P&L statements Possesses excellent customer service and communication skills Royal Farms

Store Leader/Manager, Egg Harbor Township, NJ

07/2021 - 04/2023

Responsible for all aspects of the store including customer service, ordering, stocking, cash management, scheduling, and providing a clean safe environment for customers and associates inside the store as well as on the fuel court

Multi-unit leadership

Trained managed and developed staff to improve overall performance, service quality and productivity Enforced proper sanitation practices to prevent spoiling or contamination of foods Maintained safe operations of food prep equipment to reduce complications and retain safety procedures Managing an efficient, friendly and effective crew of 30-45 leaders and associates Wawa

Food and Beverage Manager, Margate City, NJ

10/2007 - 07/2021

*Received a rating of "ready now" for AGM when a store becomes available Trained, managed and developed staff to improve overall performance, service quality and productivity Enforced proper sanitation practices to prevent spoiling or contamination of foods Maintained safe operations of food prep equipment to reduce complication and retain safety procedures Developed processes to streamline food preparation and presentation tasks, recommending changes as necessary to boost food-cost savings

Maintain overall store cleanliness procedures with emphasis on food safety standards Took ownership of food safety audits and implemented checklist for the entire area Cash management and register operations

Hiring and scheduling

Manage an efficient, friendly and effective crew of 15-40 team members Implemented processes to reduce shrink and increase sales Skills

Customer service, Time management, Communication skills, Food service, Leadership, Bilingual, Conflict Resolution, Training & Development

Angelica Kelly

Egg Harbor Township, NJ / *********@*****.*** / 609-***-**** Education

General

Absegami High School, Galloway, NJ

06/2005

General Studies

Atlantic Cape Community College, Mays Landing, NJ

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