Hr Generalist Customer Service
Resume:
Hasmig Kirkpatrick
North Richland Hills, TX *****
*****************@*****.***
Professional Summary:
Results-oriented HR professional with extensive experience in full-cycle recruitment, candidate on-boarding, and benefits administration. Proven track record of sourcing and hiring top talent across various industries. Skilled in utilizing ATS systems, conducting interviews, and building strong relationships with hiring managers. Work Experience:
HR Generalist
Dynamic Access- Richardson, TX
February 2023 to Present
● Managed Benefits and open enrollment company-wide and collaborated with providers including Blue Cross Blue Shield, MetLife, Flores and company, Wex, Fidelity and Securian.
● Worked with Benefit providers to resolve issues.
● Project manager to set up ADP and benefit providers EDI file feeds.
● Conducted benefit presentations twice a month and managed benefit plans in ADP software for employees company-wide.
● Specialized in on-boarding new hires including but not limited to credentialing, background checks and drug screens.
● New Acquisition Employee hiring and on-boarding specialist. Worked to create an efficient process using the ADP system as well as managed their benefits.
● Assisted VP of HR with reports and other requests. Corporate Healthcare Recruiter
Lucid Hearing/HLT - Fort Worth, TX
August 2021 to February 2023
● Conducted full-cycle recruitment for Licensed Hearing Specialists, Audiologists, Interns and corporate office positions.
● Utilized creative sourcing methods including networking, social media, and campaigns.
● Configured a new ATS system and managed employee referral program.
● Coordinated and attended hiring events.
Customer Service Recruiter (Contractor)
Chewy.com - Dallas, TX
April 2021 to August 2021
● Conducted high-volume full-cycle recruiting efforts.Specialized in Customer Service Representatives.
● Reviewed at least 50 resumes daily, conducted 7-9 phone interviews daily, and hired 3-4 candidates daily.
● Utilized Greenhouse ATS and facilitated orientation sessions.
● Attended hiring events.
HR Generalist- Recruiting
Carter BloodCare - Bedford, TX
June 2020 to April 2021
● Full cycle Recruiting of entry-level to associate-level positions in healthcare. Specialized in Phlebotomist, drug manufacturing, and distribution specialists.
● Ensuring compliance with FDA regulations and companies Affirmative Action program rules.
● Utilized Paycom for candidate review and on-boarding processes. Corporate Recruiter
JSAV/ Ashford Hospitality - Irving, TX
October 2019 to April 2020
● Conducted high-volume recruiting efforts across various roles.Specialized in Hotel Audio, Video and lighting technicians, warehouse, and management positions.
● Presented at college classes to build brand awareness and network for future candidates.
● Organized an Indeed hiring events and interviewed 65 people over 2 days with my team.
● Headed a project to improve company on-boarding process. Corporate Recruiter
Internet Brands/WebMD - El Segundo, CA
June 2016 to August 2019
● Managed high volume full-cycle recruitment across multiple brands, Industries and jobs.Specialized in Sales, customer Services, Marketing jobs and leadership positions.
● Reviewed over 50 resumes daily and achieved a hire rate of 78%, consistently exceeding monthly quotas.
● Partnered with hiring managers to ensure alignment with business goals and conducted candidate reference checks.
Corporate Recruiter
Verengo Solar - Torrance, CA
May 2014 to March 2016
● Conducted high-volume full-cycle recruiting for various positions in the power/utility industry. Specialized in Sales jobs.
● Exceeded monthly quotas and attended job fairs to promote brand awareness. Receptionist/Recruiter
Stivers Staffing Services - Los Angeles, CA
September 2013 to March 2014
● Handled administrative tasks and assisted with recruiting efforts, including screening resumes and conducting interviews.
HR Software:
Taleo, Kronos, Greenhouse, Paycom, ADP, Paychex
Education:
Bachelor of Science in Business Administration
California State University, Long Beach
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