Patient Care Technical Support

TINISA LIPSIE

Sherwood, AR C: 501-***-**** Email: ************@*****.***

Professional Summary

Success-driven, resourceful, and self-motivated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges with a strong work ethic, positive attitude, accurate, assertive, and adaptable.

Skills & Qualifications

• Possess effective leadership skills including initiative, integrity, sensitivity, judgement, delegation and organizational vision, critical thinking, and decision making

• Strong proficiency with Internet, Windows-based PC, advanced skills and understanding of Microsoft Word, Excel, PowerPoint, and Outlook

• Handle confidential information with integrity and professionalism within HIPAA Guidelines

• Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, medical terminology, technical support, and customer engagement

• Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations

• Proficient in entering, accessing, and retrieving data, and creating customized reports

• Multi-tasking skill set to manage multiple conversations via chat, email, and voice channels

• Hands-on experience in reviewing, updating, or making changes to accounts

• Thorough knowledge of product philosophy, policy, procedures, documentation, and systems

• Function as an effective team member while supporting the efforts and concepts of other departments

Academic Credentials

Certified Nursing Assistant Certification; Cabot Nursing Home – July 2010 High School Diploma; North Little Rock High School – June 2003 Professional Experience

Bear Creek Wood Work Sherwood, AR 08/2023 – Present Secretary

• Manage and organize the calendar, including scheduling appointments and meetings.

• Handle all incoming and outgoing correspondence, including emails, letters, and packages, to ensure timely and accurate communication.

• Prepare and edit documents, reports, and presentations to support the manager work and communication needs.

• Process expense reports and manage budget tracking for personal and professional expenditures to ensure accurate financial management.

• Act as the first point of contact for the manager, screening phone calls, inquiries, and requests, and handling them when appropriate.

Magnolia Retirement Center Little Rock, AR 01/2012 – 08/2023 Facility Manager

• Maintained inventory and ordered supplies to keep facility resources readily available.

• Evaluated facility operations and personnel for safety and health regulations compliance.

• Supervised staff of 20+ in day-to-day activities.

• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

• Led facility management staff and consultants in producing business plans that focused on facility operations.

Patient Care Technician

• Obtained patient report and ensured on-going communication with R.N. regarding patient care/changes in condition; Informs nurse of patient requests or complaints.

• Communicated effectively with other team members to facilitate patient care.

• Provided appropriate grooming/oral hygiene and comfort measures and assists patients with activities (ambulation, up in chair, turn and reposition).

• Documented all patient care activities/tasks, vital signs, ADL, wave tests, I&O's accurately and timely and per unit and department standards.

• Served as resources person to support department members in performance of duties. Robinson Nursing and Rehabilitation North Little Rock, AR 09/2010 – 04/2012 Certified Nursing Assistant

• Executed basic technical skills, including applying dressings, taking, and documenting vital signs, identifying, and documenting signs and symptoms of diseases/condition that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician.

• Performed clerical support duties, such as entering orders, answering phones, entering data, and processing chart.

• Verified identity of resident receiving medication and records name of drug, dosage, and time of administration on specified forms or record.

Patient Care Technician

• Implemented direct patient care under the supervision of the nurse, promoting patient and family centered care in a healing environment.

• Collected clinical data and information on patients and reported changes in patient's status to the nurse.

• Participated in activities that promote safety, quality, and regulatory compliance.

• Completed daily ADL's, vital signs, positioning, and assist with mobility and transfers. Arkansas Pediatric Facility Sherwood, AR 01/2007 – 09/2012 Life Skills Technician

• Assisted clients to identify challenges and set goals.

• Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.

• Administered medications and helped clients set reminders to learn how to take important medications according to schedule.

• Completed regular check-ins and progress report for each client.

• Liaised with key accounts to deliver targeted administrative household support. References and supporting documentation upon request

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