Scrum Master Product Owner

Salma Rizvi

Naperville, IL **********@*****.*** 815-***-****

PROFESSIONAL SUMMARY

Versatile and results-driven Scrum Master, Product Owner, and Product Manager with over 7 years of experience in the Financial and Real Estate industries, specializing in servant leadership, Agile coaching, and cross-functional team collaboration, including working effectively with offshore teams. Adept at leading teams through the full project lifecycle, driving high-quality product delivery through Scrum and Kanban frameworks. Skilled in facilitation, conflict resolution, risk management, and stakeholder engagement, ensuring smooth project execution and sprint goal achievement. Proficient in Jira, Azure DevOps, Confluence, Miro, and SharePoint, with a track record of implementing customer-centric solutions and delivering incremental value through continuous improvement.

Certified Scrum Master (CSM) and Certified Product Owner (CSPO) with proven success in fostering team empowerment, transparency, and self-organization. Strong communicator, able to effectively collaborate with virtual and on-site teams, and align sprint goals with organizational objectives. Expertise in backlog management, sprint planning, and driving KPIs to enhance team performance.

PROFESSIONAL EXPERIENCE

Scrum Master

Canopy Group USA Real Estate Company – 05/2017 – Present

●Led multiple Agile teams focused on digital product development for suburban rental communities, driving a 30% increase in property lease agreement rates and a 45% boost in tenant retention.

●Facilitated all Scrum ceremonies (sprint planning, daily standups, retrospectives, etc.) to ensure alignment with sprint goals, enabling the team to consistently meet delivery timelines.

●Proactively removed impediments and optimized team performance, resulting in a 20% increase in sprint velocity and improved product quality.

●Collaborated closely with the Product Owner, using data-driven techniques to prioritize the backlog, ensuring that high-value features were delivered each sprint.

●Championed continuous improvement, leading retrospectives that uncovered opportunities to refine processes, reducing team rework by 15%.

●Fostered team collaboration across distributed teams by leveraging Jira, Confluence, and Miro, ensuring clear communication and task alignment.

Digital Product Manager

Canopy Group LLC– 11/2010 – 04/2017

●Spearheaded the end-to-end development of a digital insurance product, driving a 40% increase in user acquisition and a 95% customer satisfaction rate post-launch.

●Led cross-functional teams in delivering tech-driven solutions, facilitating Scrum ceremonies and ensuring alignment on sprint goals.

●Utilized Agile principles to guide teams through backlog prioritization and sprint planning, achieving an 18% reduction in rework and a more efficient development cycle.

●Collaborated with UX/UI teams and stakeholders to continuously refine the product, resulting in enhanced user engagement and product quality.

●Ensured team performance was measured against KPIs, leading to actionable insights that optimized sprint capacity and delivery.

HR Product Owner

Canopy Group LLC – 05/2005 – 10/2010

●Developed an attendance management system for the organization, achieving a 90% satisfaction rate among senior leadership and a notable reduction in time-tracking disputes.

●Conducted extensive market research and user feedback analysis to inform product development strategies, aligning business objectives with technical feasibility.

●Managed the product backlog using Jira and Kanban, driving cross-functional collaboration between onshore and offshore teams through Zoom and other communication tools.

Scrum Master

West Suburban Bank – 09/2001 – 09/2005

●Led a Scrum team to transition from a traditional management approach to Agile, resulting in a 100% team collaboration rate and increased accountability for the branch’s success.

●Facilitated Scrum ceremonies such as sprint planning, daily standups, retrospectives, and reviews, driving continuous improvement and effective communication within the team.

●Focused on servant leadership to empower the team, achieving consistent delivery of high-quality financial products within project timelines.

●Collaborated with cross-functional teams to implement processes that improved customer satisfaction and operational efficiency, reducing customer complaints by 20%.

●Conducted weekly performance reviews and meetings with the team to maintain transparency and ensure alignment with organizational goals.

KEY PROJECTS

Client Dashboard Migration Project

●Led the migration of a client-facing dashboard to a new platform, ensuring 100% on-time delivery of all sprints and a 25% increase in user engagement post-launch.

●Utilized feedback and sprint metrics to optimize product features, resulting in improved user satisfaction and streamlined development processes.

Property Listing Platform Enhancement

●Drove enhancements to the property listing platform, introducing new filtering and search features that increased user satisfaction by 30%.

●Managed backlog refinement and sprint planning to ensure the team consistently met sprint goals, boosting overall team morale and velocity.

KEY SKILLS

●Lead PI Planning

●Stake Holder Mangement

●Servant Leadership

●Agile Coaching and Transfomation

●Conflict Resolution

●Sprint Planning & Facilitaion

●Backlog Prioritization

●Risk Management

●Jira

●Azure Devops

●Confluence

●SAFe

●Kanban

●Waterfall

●Miro, Mural

●Microsoft Office, Share Point

CERTIFICATIONS

●Certified ScrumMaster (CSM) – Scrum Alliance

●Certified Product Owner (CSPO) – Scrum Alliance

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