Community Manager Customer Service

Jennifer Williams

720-***-**** ********.***********@*****.***

Profile

Dedicated Community Manager with over a decade of experience overseeing the operations of garden style apartments, single-family homes, and community budgets. Skilled in customer service, move in processes, and conducting outreach marketing initiatives. Proficient in preparing and analyzing weekly reports, managing delinquency, payroll and payables. Proven ability to interact with owners and work directly with regional teams. Career History:

MISSION ROCK RESIDENTIAL 5/2020 - 4/2024

Environs Residentials Community (318)

Westminster, CO

Community Manager - Duties include managing a portfolio of garden style apts. and various single-family homes ranging from 2 and 3 bedrooms. Approving lease renewals, move in leases and payroll. Input on marketing ideas and conduct outreach marketing. Prepare weekly reports, responsible for move ins and move outs, delinquency, payroll, budgets, variance reports and payables.

PINNACLE PROPERTY MANAGEMENT 10/2019 – 5/2020

Hadley Apartments (140)

Thornton, CO

Community Manager - Duties include approving lease renewals, move in leases and payroll. Input on marketing ideas and conduct outreach marketing. Prepare weekly reports, responsible for move ins and move outs, delinquency, payroll, budgets, variance reports and payables. An essential part of my duties is interacting with the owners on a weekly basis. TEAM ASSET MANAGEMENT 10/2018 – 10/2019

Walnut Creek Apartments (220)

Westminster, CO

Community Manager - Duties include answering phones, approving lease renewals and move in leases. Input on marketing ideas and conduct outreach marketing. Prepare weekly reports, responsible for move ins and move outs, delinquency, payroll, budgets and payables.

ECHELON PROPERTY GROUP 02/2018 – 10/2018

Allure Apartments (252)

Denver, Colorado

Assistant Manager - Duties included answering phones, filing, taking work order requests, prepared lease renewals and move in leases and packets, leasing and touring show units, calling back and follow up on traffic and work orders. Assist in marketing ideas and conduct outreach marketing. As an assistant, I do weekly reports, responsible for move ins and move outs, delinquency with a closing ratio of 1.5% or less, oversee leasing and assist with payroll and payables. NALS RESIDENTIAL 12/2010 – 02/2018

Lambertsons Farms (468)

Thornton, Colorado

Community Office Manager

Hired as a leasing associate and promoted 2 years later to Assistant manager. Duties include answering phones, filing, taking work order requests, prepared lease renewals and move in leases and packets, leasing and touring show units, calling back and follow up on traffic and work orders. Assist in marketing ideas and conduct outreach marketing. As an assistant, I do weekly reports, responsible for move ins and move outs, delinquency with a closing ratio of 1% or less, oversee leasing team and assist with payroll and payables. Promoted to office manager and worked directly with regional on site.

Education

McClain High School Graduated - May 2008

Lakewood, Colorado

Colorado Real Estate School 2019 – Present

References upon Request

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