Customer Service Data Management

**** ***** ***, *******, ** *****

cell 210-***-****

************@*****.***

OLIVIA COATS

OBJECTIVE

EDUCATION

EXTRA CURRICULAR

ACTIVITIES AND

ACCOMPLISHMENTS

Looking for an opportunity to prove myself – Take a Chance! I want to earn more experience in the field while helping your company reach its goals in excellent customer service. Detail-oriented and self-disciplined professional bringing one years' experience in office administration, including data management and four years’ experience in customer service and leadership roles.

Alamo Community College District/Northeast Lakeview College – 60 college credit hours- Associates Degree – December 2023

Samuel Clemens High School –Class of 2022

City of Schertz Sweetheart Court 2018-2022

CPR/AED Certified - Adult, Child, and Infant 2021

Beginning Sign Language

EXPERIENCE The Biscuit House, 3900 FM3009 #101, Schertz, Tx 78154 Lead Barista – August 2024 - $16 per hour

Engages with customers and providing friendly, prompt service; Taking and modify orders upon request. Make and serve hot and cold drinks, including coffee, tea, and specialty drinks, according to customer preferences; Determine needs and respond to questions, maintain a professional, clean, and comfortable environment; Opens and closes the cafe, ensures adherence to standards, and makes business decisions when needed; Clean and sanitize work areas, seating areas, and equipment, and maintain a clean and organized workspace. Comply with safety standards. Process cash/credit card payments. Complete required reports and audits.

Health and Human Services (HHS) 3300 Nacogdoches, San Antonio, Tx 78217 Eligibility Clerk - April 2024 -Aug 2024– $14.50 per hour Assist Eligibility Workers with client applications and verify information to establish eligibility for different financial and medical programs including the Special Nutrition Assistance Program or SNAP (formerly Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and MEPD. Required knowledge of application and eligibility process and required documentation. Phone and In Person customer service. Faxing, scanning, copying and review of components. Completed required mailouts and support of lobby interactions. Utilized State Portal/TIERS, Language Line, Teams, Telephone and other Page 2

office equipment. Provide appropriate referrals. Ensure confidentiality and security protocols for HIPAA.

Lou Mac Services, LLC 4103 Treegarden St., San Antonio, Tx 78222 210-***-**** Administrative Support – September 2023 – April 2024 $12 per hour Data entry and review of invoices and payroll. Reconcile receipts with accounts payable. Conduct inventory of construction equipment. Maintain files and records for company including weekly reports. Maintain bank statements. Create and complete forms. Respond to business inquiries. Communicate with team members via telephone and in person. Maintain an organized work environment and records. Utilized Microsoft Office – Word and Excel.

On the Grind, 3900 FM 3009, Schertz Tx 315-***-**** Barista / Customer Service Representative – August 2022-April 2024 ($10.00 per hour plus tips) 315-***-****

Provide professional customer service with high-quality product to customers. Process transaction via cash or credit card in accordance to policies and procedures, and process purchases for gift cards. Assist customers with options and details on products. Work with various team members to meet production standards. Follow safety and security procedures. Utilize excellent communication and interpersonal skills. Mentor new hires and provide new hire training. Complete inventory and required reports. Schlitterbahn Water Park, MAGNUM MANAGEMENT CORPORATION 400 N Liberty Ave, New Braunfels, TX 78130 830-***-**** Lead (Lifeguard), May-September 2021 and June-Aug 2022 - $17.50 hourly/seasonal Maintains the safety of guests, by overseeing their assigned areas to protect weak or distressed swimmers in times of need and communicating with guests regarding other safety issues. Creates and maintains a culture of safe work practices. Responds quickly, intelligently, decisively and in accordance with established emergency action plan (EAP). Maintaining skills at a rescue-ready level. Coordinates schedules and breaks for other lifeguards. Conducts safety audits of staff and complete required/related reports. Attended weekly leadership meetings. Input weekly daily rotations in Excel for distribution across teams.

Lifeguard, July -September 2020 $11.00 hourly/seasonal Maintains the safety of guests, by overseeing their assigned areas to protect weak or distressed swimmers in times of need and communicating with guests regarding other safety issues. Creates and maintains a culture of safe work practices. Responds quickly, intelligently, decisively and in accordance with established emergency action plan. Maintaining skills at a rescue-ready level.

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Attraction Crew; June -July 2020; $9.50 hourly/seasonal Makes guest internal/external service and guest satisfaction a priority in every aspect of the job. Informs guests of safety procedures. Creates and maintains a culture of safe work practices. Ensure that riders in certain attractions meet the height requirements to ride without a lifejacket or issues lifejacket and its properly fitted. College Student /Dual Credit Student– Prepared reports and assignments utilizing Google Docs, Google Slides and Google Forms. Managed multiple deadlines for classes while also working at two employers. Presented various topics in class and prepared materials to distribute. Limited use of SharePoint.

LEADERSHIP I served as Vice President for Student Athletic Training 2020 and Secretary for Student Athletic Training 2021 which included recording minutes and creating agendas; I served as Miss Schertz for the City of Schertz Ambassador Program 2021-2022 where I worked with a variety of key city officials, executive management and residents.

KNOWLEDGE, SKILLS

AND ABILITIES

Ability to work with a team or individually.

Ability to work with people of all ages.

Ability to provide high quality product and attention to detail. Ability to follow instructions.

Ability to work remotely.

Knowledge of work tools such as Microsoft Word, Excel and Teams Skilled in customer service and a positive attitude. Skilled in administrative support.

Contact this candidate