Sales Manager Customer Service
Resume:
T O Y I A H O L L I N S
S A L E S M A N A G E R
C O N T A C T
*******@*****.***
Saint Louis, MO, 63121
P R O F I L E
Enthusiastic and results-driven professional with a proven track record in sales, operations, and team management. Seeking a dynamic sales position where I can leverage my strong interpersonal skills, strategic thinking, and B2B selling experience to drive revenue growth and foster lasting client relationships.
E D U C A T I O N
Lindbergh High School
Diploma
1999
W O R K E X P E R I E N C E
Territory Sales Manager
Waste Connections
2019-2024
Fontbonne University
Bachelor of Computer Science
3rd year student
S K I L L S
14 years of successfully leading
and sales teams and driving
them to peak performance.
Developing comprehensive sales
strategies to achieve revenue
and growth targets.
Creating actionable sales plans
and setting clear goals for the
sales team.
Analyzing market trends and
competitor activities to identify
new opportunities.
Leading and motivating a sales
team to exceed targets and
deliver exceptional results.
Providing coaching, training, and
guidance to enhance team
performance and skills.
Employ account management
techniques to ensure client
satisfaction and long-term
retention.
Design and cultivate territories, utilizing a strategic approach to identify market opportunities.
Spearhead prospecting efforts, nurturing client
relationships, and expanding business networks.
Prepare compelling proposals and manage customer
interactions through CRM systems.
Successfully manage existing customer portfolio,
driving $1.8 million in annual revenue.
Employ account management techniques to ensure
client satisfaction and long-term retention.
Execute B2B sales initiatives with a focus on acquiring new customers and revenue growth
Identifies special and hazardous waste. Determines appropriate disposal regulations.
Dispatcher
Waste Connections 2015-2019
Demonstrated exceptional multitasking and
communication skills in a high-pressure environment Coordinated efficient routing of drivers, optimizing response times and cost-effectiveness
Managed incoming service orders, ensuring timely and accurate execution.
Directed drivers and resolved service issues, ensuring customer satisfaction
Collaborated closely with customer service, sales, and operations teams.
T O Y I A H O L L I N S
S A L E S M A N A G E R
K E Y S K I L L S
B2B Sales and Account
Management
W O R K E X P E R I E N C E
Logistics Coordinator/ Customer Service
Lanter Delivery Systems
2014-2015
Customer Relationship Building
Strategic Planning and Project
Management
CRM Management
Team Building and Leadership
Networking and Prospecting
Problem-Solving and Conflict
Resolution
MS Office Suite (Word, Excel,
PowerPoint, Access)
Engage in direct customer contact via phone and email, addressing inquiries and resolving issues.
Maintain positive service provider relationships, ensuring client satisfaction.
Demonstrate resourcefulness and insight to provide effective solutions.
Enter and manage sensitive data, compiling timely and accurate reports.
V O L U N T E E R
Dispatcher/Operations Specialist
Waste Management Co.
2010-2014
St. Louis Food Bank- Distribution
Volunteer
St. Patrick Center- Event
Coordinator
Special Olympics- Buddy, Coach,
Gymnastic Judge
Violence Prevention Center-
Event Coordinator
Komen Race for the Cure- Team
Coordinator
Efficiently dispatch drivers based on customer needs, locations, and daily factors.
Collaborate with route managers and service
department to enhance operational efficiency.
Optimize driver staffing levels for responsive and productive service.
Manage inbound calls and emails, coordinating pickups and deliveries.
Customer Service/Lead Supervisor
Waste Management Co. 2008-2010
Managed high inbound call volume, consistently handling 80-120 calls per day.
Utilized multiple computer systems to update customer records and provide accurate information.
Processed contracts and orders with a strong emphasis on accuracy and follow-through.
Handled difficult customer situations with
professionalism and empathy.
Contact this candidate