Patient Care Customer Service
Resume:
***** ****** ****** ***** *******, Texas, 77064
**************@*****.***
DASHAWN BEVERLY
PROFILE
Dedicated and detail-oriented Certified Phlebotomist Technician with hands-on training in drawing blood from patients. Proficient in venipuncture techniques, specimen handling, and patient care. Skilled in maintaining a sterile and safe work environment while providing compassionate and efficient service. Eager to apply knowledge and continue developing skills in a professional healthcare setting.
WORK EXPERIENCE
Cypress -Fairbanks ISD August 2021 – Present
L.I.F.E Skills Paraprofessional
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Supported classroom teachers in implementing lesson plans and providing one-on-one assistance to students with varying learning abilities.
Assisted with behavior management strategies, helping to create a positive and inclusive learning environment.
Facilitated small group activities to reinforce academic concepts and promote student engagement.
Collaborated with Special Education team to develop and implement Individualized Education Plans (IEPs) for students with special needs.
Provided administrative support such as grading assignments, organizing materials, and communicating with parents about student progress.
At Home Superstore March 2020 - August 2021
Assistant Store Manager
Supervised and trained sales associates to achieve daily sales targets and provide exceptional customer service.
Assisted in managing inventory levels, ordering products, and conducting regular stock checks to ensure optimal merchandise levels.
Successfully resolved customer complaints and issues in a professional and timely manner.
Collaborated with the Store Manager to develop and execute plans to meet and exceed store goals and objectives.
Implemented creative merchandising strategies to increase store traffic and drive sales.
BuyBuy Baby June 2015 - May 2020
Receiving Manager
Oversaw all logistics for incoming shipments, including scheduling and coordinating deliveries.
Developed and implemented receiving processes to improve inventory accuracy and reduce discrepancies.
Conducted regular audits of inventory levels and organization to streamline workflow.
Collaborated with other departments to resolve receiving issues and ensure timely processing of goods.
Oversee and manage daily operations of the receiving department, including coordinating schedules, assigning tasks, and ensuring optimal workflow.
KEY SKILLS
Venipuncture
Capillary Puncture
Patient Service
Data Entry Skills
Communication Skills
Empathy
Customer Service
Teamwork
Patience
EDUCATION
Certificate in Phlebotomy March 2024
Certified Phlebotomist Tech at Oquirrh Mountain Phlebotomy School
Completed an accredited Phlebotomy program at Oquirrh Mountain Phlebotomy School, earning a certification in Phlebotomy Techniques and Procedures. Coursework included anatomy and physiology, medical terminology, and venipuncture and capillary puncture techniques demonstrating strong academic performance and dedication to the field.
Completed specialized training in infection control protocols, ensuring compliance with industry standards for preventing the spread of infections in the healthcare setting. Familiar with proper hand hygiene techniques, personal protective equipment (PPE) usage, and biohazard waste disposal procedures. Recognized for adherence to safety guidelines and commitment to maintaining a sterile work environment.
Utilized critical thinking and problem-solving skills in simulated scenarios to practice responding to challenging situations that may arise during blood collection procedures. Demonstrated the ability to handle stressful situations with composure and efficiency, prioritizing patient well-being and maintaining accuracy in specimen labeling and documentation. Prepared to enter the workforce as a competent and compassionate phlebotomy professional dedicated to delivering high-quality patient care.
Engaged in continuous professional development by attending workshops and seminars on advancements in phlebotomy technology and best practices in patient care. Stayed current with industry trends and regulations to enhance skills and knowledge in the field. Actively participated in networking events to connect with other healthcare professionals and explore opportunities for career growth.
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