Data Entry
Resume:
Susan Havens
************@*****.***
Summary
I am meticulous, organized, and able to multitask. I have excellent communication skills, while being an active listener. I have experience with all versions of Microsoft Suite, and I can learn new software quickly. I have a strong work ethic and take pride in the work that I do. I believe my resume will reflect my qualifications for this position.
Work experience
Data Entry Analysis
Randstad Staffing for Phillips - Bothell, WA
October 2023 to July 2024
• Responsible for confirming information regarding business and personal accounts for redistribution on a medical item that had been recalled.
• Used various search engines to confirm address for businesses and personal use.
• Confirming correct amount of product was being allocated, making notes and adjusting as needed.
• Using various Excel formulas to decrease and isolate repeating addresses and names to decrease work time.
Data Entry Specialist
LHH Recruitment Solutions for Grifols – Seattle, WA August 2022 to May 2023
• Updated paper documents to EMR regarding visits to the clinic.
• Confirming information provided was correct and entered correctly.
• Entered reason for visit, and the results.
• Noted any concerns expressed by donor and/or clinic to allow for follow up with donor.
• The company expectation was completion of 48 documents daily, my average was 70. Optometry Clinic Assistant
Whidbey Vision Care - Freeland, WA
May 2021 to October 2021
• Assisting with patient care and eye examinations
• Taking patient histories
• Explaining the testing process to patients
• Administer tests on visual capabilities
• Updating patient information and documenting during examination
• Answering phones and scheduling appointments
• Keeping records and inventory
Data Entry III
Matrix for Fidelity National Title Group - Seattle, WA October 2020 to January 2021
• Research property information by APN, owner or address.
• Verified information through property taxes and various websites.
• Provided information regarding liens/exemptions against property and previous owner.
• Reported differences in information to prevent fraudulent information going forward. HR Assistant
Matrix for CBRE/Amazon - Seattle, WA
February 2020 to April 2020
• Support human resources processes by administering tests; scheduling appointments; conducting orientation; maintaining records and information.
• Provide payroll information by collecting time and attendance records.
• Submit employee data reports by assembling, preparing, and analyzing data.
• Enter employee information and updated employment and status-change data.
• Maintain employee confidence and protect operations by keeping human resource information confidential.
Data Entry Specialist
Rylem for Nordstrom - Seattle, WA
September 2019 to November 2019
• Read contract terms and conditions to transfer information into a new software program
• Confirm that contracts were signed and dated correctly
• Confirm that when transferring information, it was assigned to the correct manager
• Purging files to eliminate duplication of data
Data Entry Auditor
Collabera for Holland America - Seattle, WA
February 2019 to July 2019
• Audit pricing and promotions for various cruises
• Inform team of discrepancies and action that needs to be taken to correct
• Strong attention to detail and accuracy when entering purchase orders
• Meeting order deadlines and communicating among the team our goals Data Entry Specialist
Ajilon for Cutter & Buck - Seattle, WA
November 2018 to January 2019
• Received purchase orders for distribution of product.
• Confirmed product available between two distribution centers.
• Researched to confirm which center could respond to request the quickest.
• Placed split orders on product if needed and informed leads to advise customer.
• Confirmed type of shipping to ensure proper delivery.
• If no approval is needed, would then email the customer with the expected day of delivery. Data Entry Specialist
ABC Legal Services - Seattle, WA
May 2018 to October 2018
• Entered legal documents and operated scanners, copiers and printers
• Analyzed documents to ensure correctly filled, signed and dated to allow for filing
• Attention to detail, assertiveness and consistency
• Confirmed documents were assigned to the correct court and/or person Support Services/Medical Receptionist
Therapeutic Health Services (THS) - Everett, WA
March 2015 to March 2017
• Greeting and checking patients in, verifying client information
• Answering multi phone lines, screening calls and taking messages
• Handling incoming and outgoing mail
• Scheduling appointments with counselors and medical staff
• Documenting and verifying medical insurance information
• Filing, scanning, attaching files and updating EMR's
• Maintain supplies and cleanliness of lobby and offices Data Entry/Inside Sales Rep
Olympus Lock - Seattle, WA
August 2014 to October 2014
• Answered incoming calls from customers, distributors and sales reps
• Provided pricing, availability, discount structure, shipping times and tracking of shipments
• Input orders with specific part numbers and keying instructions
• Resolve customer issues with shipping, damaged product or pricing
• Build and maintain customer relationships by providing features and benefits Data Entry/Team Lead
Waste Management - Oak Harbor, WA
October 2009 to May 2013
• Responded to inquiries, via email, voice mail, US mail or website
• As Team Lead handled escalated calls, calmed upset customers, repaired trust and located resources for solution
• Made exceptions to accommodate unusual customer requests
• Cross trained for various lines of business, residential and commercial
• Provided coaching and training, by doing side by sides with reps
• I created daily reports for supervisor and responded to JD Power surveys on behalf of Area Manager
Customer Service Rep
Premera Blue Cross - Mountlake Terrace, WA
December 2007 to May 2009
• Answer incoming calls from providers and customers regarding claims, benefits and billing
• Communicate accurate information and documentation while meeting HIPPA guidelines
• Knowledgeable with medical terminology, claims and billing
• Documentation of call accurately to allow others to follow thru if necessary Education
• Graduated from Mountlake Terrace High School
• Attended Skagit Valley College pursing Business Certificate, uncompleted due to a job offer Additional Information/Achievements
My last few jobs have been contracts, which is the reason for a brief period at each one and my gaps in employment. I successfully managed the largest sports department within the JCPenney company for almost 10 years. At which point, the Seattle Seahawks recruited me to open their retail division. Where I created the employee handbook and oversaw all aspects of product for retail. Which included corporate, stadium, training camp and the needs of the employees and players.
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