Customer Service Delivery Driver
Resume:
Keith Nelson
Introduction
Charlotte, NC *****
***************@*****.***
Determined professional with proven ability to lead successfully. Dedication to hard work with a strong emphasis on honesty and integrity. Able to effectively manage and supervise staff of 300+ employees. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Project Manager
Servtech, Inc.-Sumter, SC
September 2020 to Present
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and stripped and wax out entirely the whole store and offices supervision of 35 employees work has a US Government Contractor Officer and maintain the control of employee hired and separation and maintain a clean environment here at Shaw Afb
Delivery Driver
Heros LLC-Charlotte, NC
November 2018 to December 2019
Well I deliver items to homes scan took pictures of the items to allow the customer to acknowledge that their delivery item or items are safe and not damage. Floor Technician
Bonitz Flooring Group-Charlotte, NC
April 2016 to July 2018
Well I done carpet cleaning stripping and waxing floors marble floors clean groups and etc. Security Guard
Southminster-Charlotte, NC
August 2014 to May 2018
I secure the whole south minister property and secure the gate allow visitors or families enter and with a emergency I was trained to help and escort EMS Into the home of client. Operations Manager Environmental Services
Novant Health-Huntersville, NC
June 2010 to June 2014
Communicated repair needs to maintenance staff.
Created and implemented training programs to enhance employee performance. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Completed schedules, shift reports and other business documentation. Adhered to safety protocols by enforcing proper equipment usage. Provided guidance to management regarding project bids for onsite improvements. Coordinated daily workflow through task prioritization and concise scheduling. Supervised daily operations, including employee performance, preventive maintenance and safety Education
Associate's degree in Environmental Science
Pulaski Technical College - Little Rock, AR
August 1998 to May 2004
High school diploma
Sumter High School - Sumter, SC
1989 to 1993
Skills
• Environmental Services (10+ years)
• Delivery Driver Experience (2 years)
• Warehouse Experience (10+ years)
• Upselling
• Floor Care (10+ years)
• Load & Unload
• Supervising Experience (10+ years)
• Buffing (10+ years)
• Commercial Cleaning (1 year)
• Shipping & Receiving
• Custodial Experience (10+ years)
• Laundry (10+ years)
• Landscape Maintenance
• Operations Management (10+ years)
• Management Experience (10+ years)
• Merchandising
• Box truck (5 years)
• Management (10+ years)
• Employee evaluation (10+ years)
• Customer service
• Project management (5 years)
• Supervising experience
• Hospital experience (10+ years)
• Operations management (10+ years)
• Driving (2 years)
• Janitorial experience (10+ years)
• Customer service
• English
• Organizational skills
• Team management
• Carpet cleaning (3 years)
• Packaging
Certifications and Licenses
Driver's License
Assessments
General manager (hospitality) — Proficient
December 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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