Customer Service Loan Processor

Misty Orwig

602-***-**** **********@*****.*** Phoenix, AZ 85032

WWW: Bold Profile

SUMMARY

Looking to continue to grow within my mortgage career in the origination / operation fields, I am looking to work for a stable company closer to my home with benefits affordable for my family. I Have multiple years working in processing as well as originations. I hope to join a strong team and company that puts employees and their consumers' interest first. A company that can find a way to meet the consumer needs and yet give employees the work/life balance they need. Reliable and Responsible Used to working in a high pressure fast paced environment Extensive experience with customer service Strong Organizational skills, time management and problem solving General office skills and computer knowledge Great communication with co workers, customers, and management Creative think outside the box Problem solver Microsoft word, excel and adobe knowledge 60 + wpm typing speed Create a good working environment for co workers, relaxed though efficient.

SKILLS

1003 application review and understanding

Knowledgeable in VA loans purchase and

refinance

Knowledgeable in Conventional purchase

and refinance

Purchase contract understanding

Pull new credit with vendors

Flood cert pulling

Title report reviewing

Appraisal reviewing

Knowledgeable Credit report reading

Income documents reviewing

Tax returns reviewing

Escrow title documents understanding

Good understanding in Federal regulations

for lenders (HMDA, DODD FRANK, TRID,

BIGGERT WATERS)

Customer service

Obtain and review conditions required to

meet underwriter guidelines

PDF creator

Excel

Allregs

KD mortgage guide

Credco

The Work Number

Salesforce

Net Oxygen

Red Sky

Data Verify

Kroll

Closr

Real Ec

Zippy

Mortgage Express

FSD

CFM

Doc Manager

Microsoft Word

EXPERIENCE

Customer Advocate, Freedom Mortgage, June 2021-February 2022 As a customer advocate my main job function is to be the communicator between all active parties involved from Purchase to refinance

To ensure our clients and sales partners understand the required documentation needed to complete the loan process with our company

I have worked loan for VAg and conventional

Mortgage Loan Processor 1, USAA, December 2019-March 2021 Phoenix, AZ

As a loan processor my main job function is to be the communicator between all active parties involved from Purchase to refinance

To ensure our clients and sales partners understand the required documentation needed to complete the loan process with our company

I have worked loan for VA and conventional

Sr. Mortgage Loan Processor 3, US Bank, July 2019-November 2019 Scottsdale, AZ

As a loan processor my main job function is to be the communicator between all active parties involved from Purchase to refinance

To ensure our clients and sales partners understand the required documentation needed to complete the loan process with our company

I have worked all loan types from FHA, new construction and conventional Sr. Mortgage Loan Processor/ Client Care Specialist, Chase, February 2018-June 2019 Phoenix, AZ

As a loan processor my main job function is to be the communicator between all active parties involved from Purchase to refinance

To ensure our clients and sales partners understand the required documentation needed to complete the loan process with our company

I have worked all loan types from FHA, Harp, and conventional I have worked with all clients from Chase current, non-Chase current, and Chase private clients

Mortgage Banker, Chase, March 2016-February 2018

Phoenix, AZ

As a Mortgage Banker I worked closely with clients to maintain loans in my pipeline as well as obtain new business

I met face to back with customers and offered my knowledge and guidance through the process of their mortgage need

Following up on outstanding borrower conditions, processing conditions, and assisting both operation partners and customer to obtain items needed to keep files moving I originated loans from conventional, FHA, and VA

Also submitted Applications in system used called Loan builder I maintained communication from start to finish on each application originated to ensure customer's questions and concerns were resolved and or addressed Mortgage Loan Processor, Chase, January 2012-March 2016 Phoenix, AZ

As a loan processor my main job function is to be the communicator between all active parties involved from Purchase to refinance

To ensure our clients and sales partners understand the required documentation needed to complete the loan process with our company

I have worked all loan types from FHA, Harp, and conventional I have worked with all clients from Chase current, non-Chase current, and Chase private clients

Collector, Progressive Financial, January 2009-April 2011 Tempe, AZ

Resolve past due accounts

Negotiate at high level with big balance accounts on repayment Input payment from the consumer using bank accounts Dealt with high call volume and dialer

Used multiple skip tracing tools (Accruing, collection advantage, work number, and triggers) Account Manager / Assistant for Sales Representative, Power Plus, March 2007-June 2008 Anaheim, CA

Called on job status

Put job files together for sales representative

Followed up with requested orders to ensure supplies ordered where sent in a timely manner Set up appointments for sales representative

Dealt with high call volume and customer service

Internet research

Kept track of invoices and payments

Appraisal Assistant / Receptionist/ Loan Mortgage Account Manager, BNC Mortgage, July 2004-March 2007

Irvine, CA

Input appraisal information to a program called laser fiche Input 1003 application information in system

Answered phones

Worked with loan officers to obtain conditions requested by underwriters Worked with account executives to pull new business from broker shops Put together reports with admin was out of the office Reviewed purchase contracts

Income documentation review

Covered positions when needed

Input notes in work bench on file status

Worked with underwriters to clear conditions

Worked with onsite appraiser to confirm values and dispute values EDUCATION AND TRAINING

Diploma

Kennedy High School, La Palma CA June 2004

REFERENCES

Available on request

Contact this candidate