Customer Service Representative

Armanda Williams

Delivered administrative

Stockbridge, GA 30281

*******************@*****.*** - 706-***-****

Qualified customer service rep with 17 years experience in a fast paced customer service and call center

environment. Personable, professional, excels in customer satisfaction. Sales support specialist; flexible and

hardworking in deadline driven environment. Patient, empathetic with extensive conflict resolution.

Experienced management and trainer of 100+ customer service representatives. Excellent client rapport

skills; self-motivate, driven, reliable, observant, organized leader, as well as team player.

Core Qualifications

strong communication skills windows microsoft excel and powerpoint

problem solver SAP Proficient

training and management strong customer relations

mediator payment and credit card processing

strategic sales knowledge

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Chime Solutions - Morrow, GA - September 2016 to Present

Assisting customers with health benefits, explaining plan options, deductibles, copays and enrolling into health

benefits

Customer Service Representative

Ingles Markets - Stockbridge, GA - February 2016 to September 2016

Cashier/ customer service

customer service representative

CONVERGENT OUTSOURCING - Augusta, GA - November 2011 to October 2015

Answered an average of 100-150 calls daily;

administrative tasks to resolve customer issues quickly and efficiently, consisting of creating and maintaining

new accounts, doing move ins and move outs, disconnect and reconnection of customer accounts, balance

inquiries, processed payments, scheduled gas meter reads, as well as bill corrections; while being empathetic

of customer concerns. Answered billing questions, and solving gas and electric complaints and issues.

Recommended, selected and help obtain deferred payment arrangements and payment extensions. Billed

new corrected energy invoices. Directed calls to the appropriate departments, answered and discussed third

party supply rates and charges, also canceled accounts; issued AINV for customer complaints, while providing

100% customer satisfaction. Contributed to PSEG 3,000,000+ customer base and their 300,000,000 a year

revenue by answering questions with up to date company knowledge and policies.

Manager/ Customer service representative

VACATION NETWORK - Augusta, GA - February 2001 to July 2011

Managed and trained over 100 customer service representatives, hired and did screening process. Answered

an average of 100-150 calls daily; while managing a wide variety of customer service and

administrative tasks to resolve customer issues quickly and efficiently, consisting of creating and maintaining

new hires, liaison between customer service reps and new clients

Delivered administrative

FUTURE CALL VENTURES - Augusta, GA - February 1998 to July 2000

]customer service representative answered an average of 200 calls per day; addressing customer issues,

problem solving and providing new

product information. Successfully acquired 1500 new customers per month, generating 100% growth in

revenue. Acquired loyal customer clientèle. Reputation acquired as efficient service provider. Scored top

10% in client resolution by company. Helped achieve monthly sales goals and quotas. Achieved 500,000 in

sales through new customer balance transfers. Asked generated open end questions to assess customer

needs and set-up and explained new membership contracts.

EDUCATION

Bachelor of Science in PSYCHOLOGY

UNIVERSITY OF PHOENIX - Augusta, GA

SKILLS

Customer Service (10+ years), Creative Problem Solving (10+ years), Billing (10+ years), credit and

collections (5 years), Management (5 years), Sales (10+ years), Microsoft Office (10+ years), new accounts

(10+ years), Payment Processing (5 years), Conflict Resolution (10+ years), Trainer (5 years)

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