Customer Service Plant Manager

Marshall Smidt

515-***-**** **********@*****.***

Professional Summary

Dedicated and results-driven Plant Manager with over 18 years of experience in operations management within the manufacturing and retail sectors. Proven track record in optimizing plant processes, improving operational efficiency, and driving team performance in high-paced environments. Expertise in managing inventory control, implementing cost-saving initiatives, and ensuring compliance with safety regulations. Strong leadership skills with a focus on mentoring and developing staff to achieve organizational goals. Committed to fostering a culture of continuous improvement and excellence in customer service.

Experience

PLANT OPERATIONS MANAGER AMERICAN SCRAP 2008 - CURRENT

·Lead and oversee metal processing and plant operations, ensuring efficiency and adherence to safety regulations.

·Direct daily activities including pricing, tagging inventory for shipment, and coordinating business operations.

·Implement operational improvements to enhance productivity and reduce costs.

·Develop and maintain standard operating procedures (SOPs) to streamline processes.

·Manage administrative tasks related to paperwork, price adjustments, and compliance documentation.

·Train and mentor staff to foster a culture of continuous improvement and operational excellence.

·Collaborate with vendors and suppliers to optimize raw material procurement and inventory management.

DEPARTMENT MANAGER/MANAGEMENT INTERN WALMART JANUARY 1998 – APRIL 2008

·Managed the sporting goods department, overseeing merchandise stocking, customer service, and firearm sales.

·Participated in the Management Intern Program, gaining insights into store operations and team leadership.

·Executed end-of-day operations, ensuring accuracy in cash handling and inventory reconciliation.

·Implemented promotional strategies to enhance product visibility and drive sales.

·Trained and supervised associates, ensuring high levels of performance and compliance with company standards.

·Maintained merchandising standards and backroom organization to support inventory management.

Education

BACHELOR OF ARTS IN LIBERAL ARTS, GRANDVIEW UNIVERSITY

Skills and Recognitions

·Sales Tracking

·Department Oversight

·Operational Efficiency

·Customer Service

·Leadership

·Forklift Certification

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