Customer Service Call Center
Resume:
Barbara Bratton *** E **th Street
San Angelo, TX 76903
*******.*******@*****.***
EXPERIENCE
Trans World Systems Inc - Customer Service
Representative
June 2021 - Current
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
● Responded to customer requests for products, services, and company information.
SITEL - Mail Handler
March 2020 - June 2021
● Maintained a clean and organized workspace to
facilitate efficient mail handling processes.
● Proved successful working within tight deadlines and a fast-paced environment.
● Followed safety protocols while handling and sorting mail for personal safety purposes.
● Maintained high level of confidentiality with mail items in line with regulations.
● Labeled, weighed and processed mail and packages for efficient distribution.
SKILLS
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Call center experience
Conflict Resolution
Complaint Handling
Payment Processing
Professional telephone
demeanor
Call Center Operations
AWARDS
1st in Monthly Sales
SITEL — Customer Service Representative
July 2017 - March 2020
● Responded to customer requests for products, services, and company information.
● Enhanced customer satisfaction by promptly
addressing concerns and providing accurate
information.
● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
● Addressed customer inquiries to ensure satisfaction and foster positive service experience.
● Resolved escalated customer issues, restoring
confidence in company's commitment to service
excellence.
Account Control Technology, - Customer Service
Representative
July 2017 - March 2020
Team Lead of the consolidation team. Collections, Receptionist.
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
● Responded to customer requests for products, services, and company information.
● Developed rapport with customers through active
listening skills, leading to higher retention rates and positive feedback from clients.
EDUCATION
GED - Lake View High School
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