Customer Service Representative
Resume:
Diana Gardner
Cincinnati, OH *****
************@*****.***
WWW: https://bold.pro/my/diana-gardner/167r
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Skills
Account updating
Call Management
Information Security
Paperwork Processing
Product Knowledge
Data Entry
Complaint resolution
Inbound and Outbound Calling
Consultative Sales
Customer Relationship Management (CRM)
Critical Thinking
De-Escalation Techniques
Courteous demeanor
Customer consulting
Typing proficiency
Computer Proficiency
Sales expertise
Adaptive team player
Customer Relations
10-Key
Clerical Support
Tactful and diplomatic
Product Sales
Sales closing
Positive and professional
Building rapport
Proofreading
Complaint Handling
Credit card payment processing
Business development understanding
Problem Resolution
Professional telephone demeanor
Project management abilities
Filing
Experience
June 1987 - June 1994
ITI Telemarketing Services Inc - Cincinnati, Ohio
Customer Service Representative
Maintained detailed records of customer interactions, transactions and comments for future reference.
Developed strong relationships with customers by providing personalized assistance and support.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Education and Training
May 1975
Finneytown High School Cincinnati, OH
General Office Services
Colorado Technical University Colorado Springs, CO
Business Administration And Management
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