Customer Service Behavioral Therapist

ANDRES C. JARAMILLO – ***** Woodland Dr, Fontana, CA, 92337 – 909-***-****

**************@*****.***

OBJECTIVE

Seeking a server position to leverage my strong customer service, teamwork, and problem-solving skills, providing exceptional dining experiences and contributing to the restaurant's success.

EDUCATION

-CALIFONIA STATE UNIVERSITY, FULLERTON - Bachelors in Kinesiology with a Concentration in Clinical Movement –– 2019-2021

Honors: Magna Cum Laude – GPA: 3.82

-MOUNT SAN ANTONIO COLLEGE - Associate in Arts in Kinesiology, Behavioral Science, and Natural Science –– 2015-2019

G.P.A. – 3.55

RELATED EXPERIENCE

SPAGHETTI FACTORY RESTAURANT, Fullerton, CA Dec 8th, 2018 – May 2019

Server

Delivered exceptional customer service by efficiently managing tables, accurately taking orders, and promptly addressing guest concerns, contributing to a 95% customer satisfaction rate.

Trained and mentored new staff members, ensuring they understood company policies, service standards, and effective customer interaction techniques, resulting in a cohesive and high-performing team.

Maintained impeccable cleanliness and organization in the dining area, following health and safety standards meticulously, which contributed to consistently high health inspection scores.

RAIN FOREST CAFFEE, Rancho Cucamonga, CA Apr 27th, 2016 – Nov 2018

Server

Managed high-volume shifts during peak hours, maintaining composure and efficiency, which led to a 20% increase in table turnover rates and a significant boost in overall sales.

Consistently upsold menu items and promoted daily specials, increasing average check amounts by 15% and enhancing the dining experience for guests.

Efficiently handled cash and credit transactions, ensuring accurate billing and secure handling of customer payments, with zero discrepancies reported.

POSITIVE BEHIVOR SUPPORT, LA region, CA March 12th, 2021 – Present

Behavioral Therapist

Leveraged strong communication and interpersonal skills developed as a behavioral therapist to establish rapport with guests, resulting in a consistently high level of customer satisfaction and positive feedback.

Utilized meticulous attention to detail and accuracy honed from documenting client progress to ensure all orders are taken and delivered correctly, minimizing errors and enhancing the dining experience.

Applied problem-solving and conflict resolution techniques learned as a behavioral therapist to address and resolve customer complaints efficiently, leading to improved guest retention and loyalty.

ADDITIONAL SKILLS

Language and communication skill, bilingual and biliterate in native spanish

Teamwork

Heath services: CPR and BLS licensed

Interpersonal skill

Leadership, organized, creative

Attention to details

Relevant courses: Nutrition and Wellness, Health and Safety, Stress Management, Human Development.

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