Operations Supervisor Los Angeles

Monica Hughes

323-***-**** · *********************@*****.*** · Linked In · Columbus, OH 43229

OPERATIONS SUPERVISOR

Results-driven Operations Supervisor with extensive experience in optimizing retrieval processes and leading teams to achieve outstanding results. Proven track record in utilizing data-driven insights to optimize workflows, improve customer satisfaction, and drive performance improvements. Ready to advance to a Manager role, leveraging a strategic mindset and demonstrated expertise to drive organizational growth and achieve operational excellence. SKILLS

• Proficiency in data analysis and performance metrics

• Excellent problem-solving and decision-making skills

• Strong ability to drive operational efficiency

• Proven team motivator to enhance productivity

• Skilled in external retrieval and reporting systems, including JIRA, Looker, Concord, EPIC, eClinicalWorks, Greenway, Athena, Cerner, and NextGen

PROFESSIONAL EXPERIENCE

Retrieval Operations Supervisor February 2021 – Present Reveleer — New Albany, OH

• Supervise daily operations and managed a team of 20 employees, ensuring efficient workflow and meeting performance targets

• Coordinated with inventory management teams to optimize retrieval processes

• Develop and implement strategies to enhance overall retrieval processes, reducing retrieval time and increasing accuracy

• Monitor key performance indicators (KPIs) and generate detailed reports to track operational performance and identify areas for improvement.

• Collaborate with cross-functional teams to integrate retrieval operations with business strategies

• Train and mentor team members (implemented training programs that enhanced staff skills and knowledge), fostering a collaborative environment and ensuring adherence to best practices and compliance standards. Development Client Coach Dec 2020 – May 2023

Positive Development - Pasadena, CA

• Developed and applied individualized behavior intervention plans and therapeutic techniques to support children with Autism in achieving developmental milestones and enhancing daily living skills.

• Provided personalized coaching and support during one-on-one sessions, focusing on improving communication, social skills, and adaptive behaviors tailored to each child's unique needs. Implemented activities and exercises designed to improve cognitive, motor, and social skills, using evidence-based practices to promote learning and development. Assessed and tracked each child's progress through regular evaluations, adjusting strategies as necessary to address evolving needs and optimize developmental outcomes.

• Worked closely with families to provide guidance, support, and training on strategies to reinforce skills and behaviors at home, fostering a collaborative approach to the child's development. Documented progress, behavioral observations, and intervention outcomes, preparing detailed reports for review by supervisors, healthcare professionals, and family members.

Interpreter July 2020 – January 2022

Language Line Solutions - Long Beach, CA

• Provided accurate and clear interpretation between non-English speaking clients and English-speaking representatives, ensuring effective communication across a variety of industries including healthcare, legal, and customer service

• Efficiently managed high call volumes while maintaining professionalism and ensuring timely and accurate interpretation.

• Adhered to strict confidentiality and privacy standards in handling sensitive and personal information during calls. ILS/SLS Instructor Jan 2018 – May 2021

Gratus Services Group – Los Angeles, CA

• Designed and implemented individualized lesson plans and training programs to teach essential life skills such as budgeting, cooking, personal hygiene, and community navigation. Empowered clients to achieve greater independence by providing practical support, fostering self-confidence, and encouraging self-advocacy.

• Conducted comprehensive assessments to determine clients' specific needs, abilities, and goals, tailoring instruction to meet each individual's unique requirements. Evaluated and tracked clients’ progress through regular assessments and feedback sessions, adjusting instructional strategies as needed to maximize effectiveness. EDUCATION

Associate in Liberal Arts

East Los Angeles College, Monterey Park, CA

2005

Applied Behavior Analysis (ABA) Certification

Cal State University Los Angeles, Los Angeles, CA

Certified December 2020

• Completed Crisis Intervention and De-Escalation Techniques

• Completed Family Support and Training Programs

First Aid and CPR Certification

Completed January 2018; Renewed July 2023

Bachelor of Science in Psychology/Behavior Analysis Capella University (Currently Enrolled)

Expected Completion: May 2026

Enrolled since July 2024

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