Phlebotomy Technician Customer Service

Bianca Porter

Atlanta, GA 708-***-**** ***********@*****.***

Nationally Certified Phlebotomist & Health Professions Student

Full-time nursing student seeking professional field experience to support academic knowledge.

Expertise in explaining blood-drawing procedures with a focus on clarity and courtesy.

Team-oriented staff member with a track record of maintaining effective working relationships.

Skills & Abilities

Specimen Handling Technical Proficiency

Problem Identification and Resolution

Team Collaboration

Safety Compliance

Organizational Skills

Customer Service

Effective Communication

Adaptability and Versatility

Education

Bachelor of Science, Nursing, Georgia State University Current Certified Phlebotomy Technician, National Healthcareer Association Oct 2023 Phlebotomy Technician, Atlanta Career Institute Aug 2023 Basic Life Support, American Heart Association Jun 2023 Associate of Science, Psychology, Georgia State University May 2023 Experience

Phlebotomist Apr 2024 – Jun 2024

KED PLASMA Tucker, GA

Managed donor identification, record review, and vein selection for phlebotomy.

Operated and programmed Haemonetics Autopheresis devices, managing alarms and shutdowns.

Performed phlebotomy procedures, including preparation, collection, and restart protocols, while maintaining equipment per schedules and protocols.

Collected and identified test samples, adhering to NAT testing protocols, and responded effectively to donor complaints and reactions.

Ensured the donor floor was well-stocked with supplies Phlebotomy Technician Jun 2023 – Aug 2023

Atlanta Career Institute Norcross, GA

Conducted 30 venipuncture draws and 10 dermal punctures, showcasing technical proficiency.

Emphasized safety by correctly disposing of biohazard fluids and inquiring about allergies during venipuncture.

Maintained a commitment to precision by correctly completing requisitions and specimen labels.

Grader Jan 2023 – Present

Goodwill of North Georgia Atlanta, GA

Effectively process donated goods to consistently meet production goals.

Display problem-solving skills, quickly addressing issues and seeking management support as needed.

Demonstrate versatility by pivoting between work areas to support daily production objectives.

Student Worker: Financial Management Counselor Apr 2022 – Jan 2023 Georgia State University Decatur, GA

Applied tier 2 expertise in providing financial aid assistance, showcasing analytical and solution-oriented capabilities.

Investigated and resolved financial aid and student account issues, contributing to efficient financial aid assessments.

Ensured accuracy in financial aid applications and supporting documentation. Revenue Recovery Clerk Mar 2021 – Aug 2022

UPS Atlanta, GA

Utilized a Global Scanning System for accurate auditing and sorting of packages.

Collaborated with supervisory staff to test and report errors in recovery equipment, demonstrating proactive problem-solving skills.

Maintained a commitment to precision in revenue billing processes. Process Associate Nov 2015 – Aug 2019

Amazon Joliet, IL

Managed daily workflow, assigned tasks, and facilitated onboarding, reflecting leadership and teamwork.

Contributed to the launch of a new fulfillment site, highlighting adaptability and willingness to travel.

Established efficient workspaces using the 5S method, demonstrating commitment to promoting efficiency and effectiveness.

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