Car Wash Customer Service
Resume:
Chantel Dumond
Houma, LA *****
*************@*****.***
Work Experience
Car Wash Attendant/Cashier
Auto Spa Express-Houma, LA
April 2023 to February 2024
• Provided exceptional customer service to ensure a positive experience for all car wash customers
• Efficiently operated car wash equipment and machinery to deliver high-quality cleaning results
• Demonstrated strong knowledge of car wash services, packages, and pricing options to assist customers in making informed decisions
• Effectively communicated with customers to understand their needs and address any concerns or issues
• Collaborated with team members to maintain a clean and organized work environment at the car wash facility
• Assisted in training new team members on customer service protocols, equipment operation, and safety procedures
• Managed cash transactions accurately and efficiently while adhering to company policies and procedures
• Resolved customer complaints or conflicts in a professional manner, ensuring customer satisfaction was achieved
• Performed routine maintenance tasks on car wash equipment to ensure optimal functionality and minimize downtime
• Maintained inventory levels of cleaning supplies, chemicals, and other necessary materials for smooth operations
• Implemented upselling techniques to increase sales revenue by promoting additional services or products offered by the car wash
• Collaborated with management to develop strategies for improving overall customer satisfaction ratings
• Participated in team meetings to discuss performance goals, share best practices, and provide feedback on operational improvements
• Developed strong relationships with regular customers through personalized interactions
• Ensured compliance with health and safety regulations at all times
• Provided guidance and support to team members during busy periods or challenging situations
• Maintained cleanliness and organization of car wash bays, vacuum stations, and waiting areas
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
• Achieved daily sales targets through effective cross-selling of related products or services
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Car Wash Attendant/Cashier
Auto Spa Express-Houma, LA
April 2023 to February 2024
• Provided exceptional customer service to ensure a positive experience for all car wash customers
• Efficiently operated car wash equipment and machinery to deliver high-quality cleaning results
• Demonstrated strong knowledge of car wash services, packages, and pricing options to assist customers in making informed decisions
• Effectively communicated with customers to understand their needs and address any concerns or issues
• Collaborated with team members to maintain a clean and organized work environment at the car wash facility
• Assisted in training new team members on customer service protocols, equipment operation, and safety procedures
• Managed cash transactions accurately and efficiently while adhering to company policies and procedures
• Resolved customer complaints or conflicts in a professional manner, ensuring customer satisfaction was achieved
• Performed routine maintenance tasks on car wash equipment to ensure optimal functionality and minimize downtime
• Maintained inventory levels of cleaning supplies, chemicals, and other necessary materials for smooth operations
• Implemented upselling techniques to increase sales revenue by promoting additional services or products offered by the car wash
• Collaborated with management to develop strategies for improving overall customer satisfaction ratings
• Participated in team meetings to discuss performance goals, share best practices, and provide feedback on operational improvements
• Developed strong relationships with regular customers through personalized interactions
• Ensured compliance with health and safety regulations at all times
• Provided guidance and support to team members during busy periods or challenging situations
• Maintained cleanliness and organization of car wash bays, vacuum stations, and waiting areas
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
• Achieved daily sales targets through effective cross-selling of related products or services
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Subway Sandwich Artist/Cashier
Subway-Houma, LA
July 2020 to November 2022
• Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
• Maintained cleanliness and sanitation standards in food preparation areas, following health and safety regulations
• Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items
• Operated cash register accurately for order processing, handling payments, and providing change to customers
• Managed inventory levels of ingredients and supplies to ensure availability during peak hours
• Collaborated with team members to maintain a smooth workflow during busy periods
• Adhered to portion control guidelines when adding toppings, condiments, or sauces on sandwiches
• Handled food products safely by following proper storage procedures and expiration date monitoring
• Followed standardized recipes for sandwich assembly to maintain consistency in taste and presentation
• Resolved customer complaints or concerns promptly while maintaining a positive attitude
• Maintained knowledge of current promotions or special offers to upsell additional items at the point of sale
• Ensured accurate labeling of prepared sandwiches for easy identification by customers or delivery personnel
• Maintained a clean work area throughout the shift by regularly sanitizing surfaces and equipment
• Increased customer satisfaction ratings through friendly interactions and attentive service
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail
• Assisted in the preparation of catering orders for large groups or events
• Followed proper procedures for handling cash transactions and reconciling cash register at the end of each shift
• Participated in regular staff meetings and training sessions to stay updated on new menu items or promotions
• Handled customer inquiries over the phone regarding delivery options, order modifications, or complaints
• Maintained a positive attitude during challenging situations such as long wait times or difficult customers
• Developed strong product knowledge by regularly sampling different sandwiches from the menu Education
High school diploma
Terrebonne High School - Houma, LA
September 2000 to May 2013
Skills
• Car Wash
• Catering
• Detailing
• Food Safety
• Food Preparation
• Cleaning Experience
• Food Handling
• Kitchen Experience
• Retail Sales
• POS
• Cooking
• Cash Handling
• Food Production
• Serving Experience
• Heavy Lifting
• Pricing
• Sales
• Cash register
• Customer service
• Custodial experience
• Food service
• Merchandising
• Host/Hostess
• Packaging
• Guest Services
• Commercial Cleaning
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