Customer Service General Manager

Joan Zougmore

Email: *********@*****.*** 571-***-****

Objective

Customer oriented, dedicated operational manager specializing in providing superior operations with a keen ability to effectively manage employees with diverse backgrounds in a high production environment with positive results.

Education

• Anacostia High School, Washington, DC

• Diploma,1978

Experience

June/2021 – Present

Customer Service Representative Nordstrom Rack Tysons Corner, VA

• Set and achieve sales goals

• Build lasting relationships with customers

• Supply honest confident feedback about styles and fit

• Completed opening and closing procedures through daily checklists

• General cleaning and upkeep of assigned areas

January 2013 – May 2021

Shift Lead Walgreen’s Arlington, VA

• Completed opening and closing procedures through daily checklists

• Assisted General Manager in the planning and executing of monthly labor costs through purchasing, inventory, scheduling, and sales transaction input

• Monitored and evaluated employees work performance and followed up when needed improvement

• Resolved customer issues and addressed according to business standards 2

• Completed store resets and revisions to include monthly and yearly audits December 2010 – January 2013

Shift Lead Carlton Cards Arlington, VA Shift Lead Walgreen’s Arlington, VA

• Accurately counted money prior to opening shift to ensure correct amounts and adequate change

• Approached and assisted customers when needed to ensure customer service was met to company standards

• Unpacked boxes, checked order slips, and verified shipments

• Multi tasked in a fast-paced work environment

• Assisted the General Manager in maintaining a positive working environment October 1988 – August 2009

Extended Day Assistant Supervisor Arlington County Public Schools Arlington, VA

• Established and adhered to the school systems after-hours programs and policies

• Conducted complete, competent supervision during extended hours

• Assisted the Site Director in monitoring student's arrivals and departures

• Held students accountable displaying disruptive or disorderly behavior

• Assisted in establishing and implementing orderly emergency evacuation procedures

• Chaperoned approved field trips and monitored where as needed

• Participated in all reflection, leadership, and training sessions Awards & Acknowledgements

• CPR & First Aid August 2019

• Certified Customer Service Professional (CCSP)

• Certified Retail Sales Professional (CRSP)

• My Learning (Harassment Prevention) April 2023

• Proficient in Workday software April 2023

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