Customer Service Representative

TF

TINA FERGUSON

**************@*****.*** 731-***-**** Brownsville, TN 38012

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Product Knowledge

Paperwork Processing

Inbound and Outbound Calling

Report Generation

Kirkland's Home Jackson, TN

Customer Service Representative

01/2024 - Current

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

American Home School

High School Diploma

05/2019

Summary

Skills

Experience

Education and Training