Customer Service Business Development

EMPLOYMENT HISTORY

AUGUST **** - MAY ****

CX EXPERIENCE REMOTE COORDINATOR / MANAGER

Landers Ford/Collierville — Collierville, TN

• Administered the entire motor vehicle service process utilizing Pick-Up & Delivery, Reservation, and Mobile Service for the customers

• Rated Top 5 in PDELs in the region for Ford Motor Co. Red Cap Utilization program

• Delivered value to the customer by leading the onboarding process by driving revenue, problem-solving, and communicating feedback to product team

• Demonstrated excellent skills in leadership by working with cross functional teams in Sales, Service, and Parts to get the solutions solved for the customer

• Managed a fleet of Ford Cars gas and electric cars for transportation, and trained Landers Ford Red Cap drivers for quality performance, resulting in 20%-50% increases for the year in automotive service and sales

• Assisted with analysis of customer data to provide exceptional Customer Service Index surveys

• Provided monthly service reports and projections to Senior Management at dealership FEBRUARY 2022 - JULY 2022

SENIOR BUSINESS DEVELOPMENT MANAGER

Unifirst Corporation — Memphis, TN

• Top 5 Producer for one week for Region 222

• Developed and maintained relationships for appointments with existing A accounts worked directly with Owners, Presidents, Directors, and Facility Supervisors with employees from 50-2,500 people

• Provided strategic advice to prospective clients and participated in management information deliverables and collections

• Utilized Hi-Level Consultative Selling and Resolution Sales to initiate a budget, and proposals for briefings

• Provided and sold company Uniforms and Facility Service by identifying and pursuing new and existing business opportunities through phone, B2B visits, trade shows, and networking MARCH 2020 - JUNE 2022

CEO / FOUNDER

IMPAC Performance — Queens, Bronx & Watertown, NY / Atlanta, GA

• Over 5+ years in fast paced environment to help build and develop healthy initiatives through Sports/Education programs, and events for Superintendent of schools, Principals, Queens District Attorney Office, and Businesses with 50- 1,000 employees by coaching, motivational speaking, and mentoring

• Effective in developing and executing community marketing promotions, plans, advertising campaigns, and budgets

• Provided monthly and quarterly forecast and annual budgetary projections to Board of Directors

• Developed and implemented strategies to maximize customer retention and loyalty

• Provided day to day account maintenance accounting, book keeping, and invoicing task

• Implemented Customer Success Management Services while exceeding monthly revenue goals

• Featured on TV, newspapers, and radio for effective programs An organized Professional

with over 7+ years of Sales,

Management, Education,

and Guidance Skills

SKILLS

• Innovative and Highly Driven

• Great Communicator

• Descisive Problem-Solving

• Supportive and Energetic

• Goal Oriented

• Leadership Skills

• Attention to Details

• Computer Proficiency

• Analytical Thinker

TECHNICAL SKILLS

• Microsoft Office Suite

• Ford Motor Company: Oasis, CRM,

Sales Force, and Red Cap

CERTIFICATIONS

• Ford Motor Company: Electric

Vehicle Level I-II, Red Cap

Administrator certifications

• Tennessee Commissioner: Life

Insurance Agent

• New York Board of Education:

Teacher Assistant Certifications

• New York and Tennessee: Diversity

and Inclusion in workplace and

schools

EDUCATION

ST. FRANCIS COLLEGE

Bachelor of Arts in Communication /

Cum Laude — Brooklyn Heights, NY

• Award Recipient: Full Division 1

Women’s Basketball Scholarship

Lecelle Providence

Senior Sales Executive

MEMPHIS, TENNESSEE

(917) 399 –1921

*****************@*****.***

Contact this candidate