Customer Service Front End
Resume:
Karen R. Fredericks, Ms
PO Box ****
Bethel, AK *9559
Objective
To be able to use my ability of years of experience in cleaning and cooking and use it to my best of my ability.
Abilities
·I can multi-task with numerous interruptions while remaining calm and organized. I have strong verbal and written communication skills with excellent customer service skills.
Employment History
09/21/2018 - 06/15/2019
Laborer
ASKW Davis LLC
Bethel, AK
sweep and clean new hospital building-all four floors
final cleaning for current hospital after remodel of rooms
01/01/2018 - 07/01/2018
Front End Supervisor
Alaska Commerical Company
Bethel, AK
Supervisor front end cashiers. Assist cashiers and customers on merchandise purchases. Process cash change orders on registers. Close out registers at the end of the evening shift and lock up cash in cash office.
08/10/2015 - 12/02/2016
Secretary
Lower Kuskokwim School District
Bethel, AK
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Count students that eat breakfast and lunch
07/31/2014 - 12/14/2014
Cashier
Swansons/Omni Enterprises, Inc.
Bethel, AK
Ring up customer purchases. Price and display merchandise. Assist customers. Other duties as assigned.
05/10/2010 - 06/28/2012
Office Clerk/Receptionist
Bethel Broadcasting Inc./KYUK
Bethel, AK
Scan and process Accounts Payable and Payroll. Prepare and process weekly bingo/pull tab reports and deposits. Prepare and process quarterly and annual gaming reports for the State of Alaska Gaming/Dept.of Revenue for Bethel Broadcasting, Inc. Prepare and process quarterly and annual gaming dues and taxes. Step in English reporter for the Akiak Dash. Supervise gaming personnel and oversee KYUK bingo nights. Maintain inventory for gaming and office supplies; includes reordering when necessary. Gather and compile information for quarterly board meetings and presentations. Set up food and beverages for quarterly board meetings. Provide good customer service; includes greeting in-person visits and telephone inquiries. Process daily outgoing and incoming mail; forward to appropriate staff. Other duties as assigned.
11/17/2008 - 07/09/2009
Realty Specialist
Association of Village Council Presidents, Inc.
Bethel, AK
Prepare land transaction services for individual owners of restricted tracts of land within the AVCP region. Councel landowners and ensure the following transactions: Gift deeds, Right of Ways, ROI's, Easements, Negotiated and Advertised sales are in accordance with federal regulations and in the long-range best interest of the landowner. Write routine reports and correspondence, read and interpret documents such as data calls, federal memoranda, federal registers and procedure manuals. Maintain information in systems whereby all workload is accounted for at all times. Provide routine reports in a timely manner and ad hoc reports upon request. Able to apply common sense understanding to carry out instructions furnished in written, oral and diagram form and deal with problems involving several concrete variables in standard situations. Other duties as assigned.
04/01/2008 - 08/31/2008
Customer Service Agent
Alaska Airlines
Bethel, AK
Take customer reservations via phone or person and input into computer system. Check in customers and luggage for flight. Answer and problem solve any flight questions or problems that arise with travel. Open and close out flight. Other duties as assigned.
05/06/2002 - 03/16/2008
Office Manager
O'Brien Construction
Bethel, AK
Process Accounts Payable, Accounts Receivable, Payroll, Purchasing and Inventory for O'Brien Construction. Prepare and process client housing contracts, AK ESC quarterly reports, Federal, State, City of Bethel taxes, W-2's, W-4's, 1099's. Review timecards and process bi-weekly payroll. Process and pay federal payroll taxes. Receive P&J rent payments and deposit into company bank account. Order housing packets: flooring, electricial, roofing, siding, appliances, kitchen/bathroom cabinets, fixtures, plumbing material, etc. Interact with clients (homebuyers), accountants, bank officials, vendors and employees by phone or in person to efficiently run a construction office. Answer phones, questions, problems, solutions that may arise in the construction office. Other duties as assigned.
06/05/2000 - 04/19/2002
Housing Assistant II
Alaska Housing Finance Corporation
Bethel, AK
Process housing applications, work orders, rent payments. Interact with housing clients daily by phone or in person. Inspect client low income housing units. Other duties as assigned.
05/13/1985 - 07/24/1998
Purchasing Manager
Lower Kuskokwim School District
Bethel, AK
Process in district transfers, travel requests, travel advances, material requests, purchase orders, budget journal entries, employee journal entries, reimbursement requests, stipends, accounts payable invoices, food service count/reports, travel expenditure reports, encumbrance reports, print accounts payable and payroll checks, reconcile accounts payable and payroll bank statements. Arrange and process out of district travel for employees and students. Assist accountants with yearly audits. Assist Site Administrators with budget for material purchases. Process and approve freight and fuel bids. Other duties as assigned.
Education
Associate's Degree
University of Alaska, Kuskokwim Campus
Associates of Arts Degree Program
AK
Over twenty years experience in Accounting. Four years experience in Payroll Eight years experience in Purchasing.
High School Diploma or Equivalent
George Morgan Sr. High School
AK
Honors
·1983 Graduate of Rural Alaska Honors Institute, Fairbanks, Alaska. Member of the Bethel Women's Basketball Association. Member of the University of Alaska Alumni Association.
Additional Information
·I worked both in the private and public work sector.
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REFERENCES:
Jason Mahoney-ASKW Davis LLC 242-6704
Sophie Lowery-Gladys Jung School 545-4229
Brad McDonald-Alaska Commercial Company 543-2661
Eric Hoffman - Alaska Housing Finance Corporation-Retired 545-5663 Cell
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