Program Management Change

REGINALD D. MAISONNEUVE

*** ******** ****** **

Atlanta, GA 30342

Cellular: 404-***-****

Email: ********.***********@*****.***

LinkedIn: https://www.linkedin.com/in/reginaldmaisonneuve BUSINESS/IT TRANSFORMATION, PMO ENTERPRISE PERF. MANAGEMENT OPERATIONAL EXCELLENCE

{MAXIMIZING THE VALUE OF CHANGE}

PROFILE: technically sophisticated business, operations and technology professional with solid background building and leading diverse teams to advance business – bridging silos to improve business and service performance. Principal roles played have focused on improving profitability and service levels across lines of business and functions, advising and reporting to “C” level and executive management of companies from startups to MNCs, with concrete and significant improvements in service levels, operations and profitability. Highly experienced and skilled in business transformation, program and change management to advance strategic, product, service, operational initiatives and performance, development & deployment of new products, streamlining organizations and processes, the development and implementation of complex systems & applications, and their sound integration into operations (people-process- technology).

AREAS OF EXPERTISE INCLUDE

GENERAL MGT & OPERATIONAL

PERFORMANCE

PRODUCT PORTFOLIO

MANAGEMENT

BUSINESS TRANSFORMATION PMO &

CHANGE MANAGEMENT

TECHNOLOGY/IT MANAGEMENT

• Strategic Planning &

Implementation

• Organization & Job Design

• Enterprise Dashboards

• Financial & Business

Analysis/Modeling

• Business Perf. Mgt/KPIs

• Product Portfolio

Management over life-

cycle

• Product Costing &

Business Case

• Market Segmentation

• PMO Formation

• PMO Assessment & Turn-

around

• PMO Performance Mgt &

Reporting/KPIs and Dashboards

• Strategic & Operational initiative

implementation

• Business liaison

• IT Transformation

• IT Strategy & Implementation

• Requirements & Use Case

Development & Management

• Application & Data Architecture

• Telecom & IT infrastructure &

Operations

• Ops & Process Governance

• Operational Performance

Management

• Revenue

Assurance/Leakage, 02C,

P2C process optimization

• Bus. Intelligence: Tableau

• Bus. Process & workflow

optimization/LSS/Lean

Transformation

• Product Strategy,

Development, Trial &

Launch

• Product design

• Product P&L

• PMO Strategy & Governance

• Project formation

• Reporting & Business

Intelligence/Dashboards

• ERP/OSS/BSS/Web

• SDLC/Agile App Dev. &

Deployment

• Waterfall development life-

cycle

• Data architecture &

governance

• Business & Operations

Performance & Metrics

• Business Analytics

• Service Delivery Design:

Product Infrastructure &

Support Processes

• Business Analysis,

Transformation & Integration

• Process-Technology

Integration

• Management of multi-

disciplinary, global teams

• Team and leadership

mentoring

• Product Portfolio

Simplification &

Rationalization

• Project Portfolio Mgt

Optimization/Rationalization

• Test Strategy, Planning &

Execution

• Use Case

• UX/UI & Application Design

Review

INDUSTRY SEGMENTS: Financial Services/FinTech, ICT (Telecom, Info. & Communication Technologies), Software, Healthcare/Medical, Social Enterprise/Economic Development, Defense, Petrochemical, Travel, CPG., Managed Services, Outsourcing/BPO.

LANGUAGES & GLOBAL EXPERIENCE: English, French, and Spanish. N. America, Europe, CALA, Asia. PROFESSIONAL EXPERIENCE

AEGIS LLC, ATLANTA, GA 2011 - PRESENT

PRINCIPAL Ageas is focused on improving organizational performance by strengthening people-process-technology integration across business and technology domains. Core practice areas include service delivery design, operational streamlining (business REGINALD D. MAISONNEUVE, p.2

process/workflow optimization), technology deployment, enterprise & IT strategy & program management. Aegis has proven adept at business transformation by overcoming organizational obstacles to advancing business and operational objectives. Summary of engagements:

• PMO Turnaround – Regional Cable Operator: the carrier’s PMO was underperforming and threatening major product and market expansion initiatives with high visibility to and increasing concern by the funding PE firm. I was brought in by the company’s CEO to “reset” the PMO and turn-around failing initiatives. Working closely with leadership and staff across the organization, I was able to reestablish the PMO and address poor coordination across the organization. I was also tasked with the selection of and on-boarding of a new PMO Director and staff. The project was successfully concluded with the CEO thanking me for “doing the heavy lifting.”

• Enterprise Transformation PMO & Program Lead – Global Petrochemical, Procure to Pay/Supply Chain: guided senior leadership in the development, strategy and implementation of a global transformation PMO and led the turn- around, strategy, and implementation of a major digital transformation program for a global chemical manufacturer seeking performance improvements and cost savings of > $100M. ID’d and co-led the formation and implementation of improved P2P and S-curve processes, including data governance, controls, and reporting. Data management was a major limiting factor that needed to be addressed.

• PE Enterprise Transformation: engaged by a private-equity firm to evaluate fragmented transformation initiatives for a large investment in financial distress and develop a coherent transformation strategy.

• Digital Transformation – Int’l Medical Services: Led the turn-around of a failed IT/Enterprise transformation initiative spanning 5 major operational & technology initiatives, service flows, customer support, agile product development processes, and data governance.

• Revenue Assurance – Order to Cash/ Full-Service Telecom: working with CFO and product management, evaluated and redesigned poor performing onboarding, billing, and service management processes to correct $6M in annual losses from process breakages and improve financial governance & controls/SOX.

• Enterprise Transformation – Managed Services: engaged by 2 PE firms to evaluate fragmented transformation initiatives for a large investment in financial distress and develop a coherent transformation strategy in response to increasing competition and large process inefficiencies.

• Innovation in Financial Health: Selected as a top-twenty company nationally by Equifax for innovation in “helping individuals achieve their financial best.”

• Petro-Chemical/Finance – Order to Cash: evaluation and optimization recommendations to enhance financial management processes, systems, and organization to strengthen revenue assurance, productivity, and service capabilities.

• Financial Transformation & Product Development: led the development of an award-winning FinTech product – enabling “a breakthrough solution” to improve lending processes and business growth – selected in a field of 900 companies in a national competition.

• FinTech/Product Dev & Strategy: product owner of a financial transformation platform to improve competitiveness and operating performance of financial institutions, employers and government – global applications, recognized twice by the UK Dept. for International Trade as an example of US FinTech innovation.

• Product Transformation & Business Process Outsourcing, Int’l IT/Managed Services & Products: turn-around of stalled strategic product transformation & BPO initiative – “you put the initiative back on the rails, I’m excited.” SVP, Product Dev. The co. was facing substantial pressures from Wall St. with execs under pressure to meet shareholder commitments.

• Business Process Outsourcing - Business Transformation: led the “re-shoring” of a $100M process outsourcing operation to overcome poor vendor performance that resulted in major penalties and declining service levels.

• Post-acquisition ERP adoption: engaged to support post-acquisition product catalog integration and improve production workflow for a Consumer Goods manufacturer.

• Int’l Telecom Professional Services Firm: post acquisition systems & application rationalization, business analysis.

• SMB Sector: worked across SMB’s to improve management processes and business performance through workflow streamlining, application of business intelligence methods and tools, .

• Enterprise/IT Transformation, Int’l HealthCare/Medical Intervention & Monitoring: Led redesign and implementation of strategic transformation initiative spanning operations, service management, development and IT - .

• HealthCare/Technology & Business Process: business process outsourcing, platform design and deployment, requirements management, agile project turn-around, UAT strategy & execution.

• Telecom/IT: project turn-around, OSS platform deployment, process redesign.

• Telecom/Business Process: IT transformation, performance analysis and management, process design & optimization.

• Int’l Telecom/Business Strategy: strategic planning, acquisition strategy, business transformation, market & competitive analysis, organizational design, business-IT integration, PMO design and optimization.

• Telecom/Business Process – Product Launch: developed new service processes including requirement management, and rollout strategy for a regional telecom facing delays in next-gen product launch REGINALD D. MAISONNEUVE, p.3

• Telecom/IT: UAT Strategy and execution for a major billing system transformation and deployment.

• Consulting/Practice Development: Business Integration & Transformation Practice development.

• Telecom/Business Process Outsourcing: IT transformation, business process outsourcing strategy and takeback, process design and deployment, systems requirements.

• Healthcare/IT Strategy – Business Process Optimization: developed integrated service strategy for a major IT/Healthcare services company to improve integration with client operations, gain operating efficiencies and expand service capabilities.

• Telecom/Investment & Operations: engaged to undertake acquisition analysis, portfolio optimization, business analysis, and sales marketing integration for PE firm evaluating potential acquisition targets. ACCENTURE, ATLANTA, GA ($21B Global IT Services &Operations Consulting Firm) 2009 – 2010 ENGAGEMENT DIRECTOR: ICT & HIGH-TECH. Skills and experience applied to helping senior executives identify and execute opportunities to improve strategic alignment and operational performance.

• Int’l Software Co.: Strengthened BPO margins by >25% to preserve $330M services contract through streamlined business processes, improved job design and technology integration.

• Product Portfolio Optimization: Developed product portfolio optimization practice methodology to address client opportunities for improved product and service performance – global clients.

• Managed Services/Outsourcing: Developed business process outsourcing practice methodologies to improve outsourcing service’s service and operating performance.

• National Wireless Carrier: enterprise business process design & management, operational strategy, business & operations analysis.

• Telecom Client Services: developed product portfolio management practice strategy & methods, intellectual capital and new services to increase practice capabilities.

• BPO Clients: improved offerings and bottom-line benefits to telecommunications and BPO sectors targeting 20 – 30% gains in productivity. This included: Product Portfolio Rationalization, Process-Technology Integration, and Revenue Assurance services for telco & high-tech clients.

SAPIENT CORP., ATLANTA, GA ($500M Media, Web & eBusiness Solutions Firm) 2006 – 2008 DIRECTOR – GM. Defined, won and led engagements to improve service and operational performance in diverse industry segments and operating environments. Formed and led multi-disciplinary consulting, creative, and technology teams to develop and implement web, operational and technology solutions that achieved sustainable benefits to our clients. Work spanned market-process-technology integration, strategic alignment, change management, and service innovation.

• Packaging & Distribution/IT PMO Performance: IT PMO strategy & turnaround to improve performance and services to BUs.

• Legal Services/Operational Excellence: Redesigned operations to overcome operational performance problems threatening growth and profitability.

• Healthcare/Data Modernization: Led data modernization project to expand service capabilities and performance.

• Various/Project Delivery: as Engagement Lead, successfully won and delivered over 20 projects with clients spanning marketing, web application, and infrastructure projects overseeing resources based in the U.S. and India. INDEPENDENT & KANBAY INT’L. (Strategic, Operations & IT Consulting) 2002 - 2006 TELECOMMUNICATIONS/IT & OPERATIONS CONSULTANT. Led engagements focused on advancing product and IT initiatives.

• Telecom/Product Development: Led product pilot trial and launch activities for major telco to overcome internal obstacles to deployment

• Telecom/Product Strategy & Development: Guided strategic and deployment planning for next generation product family for major telco

• Telecom/Test Strategy: Defined and led the development of UAT test regime for a mass-market, enterprise scale DSL fulfillment application

• Various/Practice Development: Developed product trial and launch practice area for Telco and High-tech clients.

• Food Distribution/IT Transformation: Formed Program Management Office to improve strategic alignment, resource utilization, and return on investment of multiple, underperforming IT and market initiatives. REGINALD D. MAISONNEUVE, p.2

VERIZON CORP. / CANTV, DALLAS, TX / CARACAS, VENEZUELA 1997 – 2002 DIRECTOR, INTERNATIONAL OPERATIONS/PROFESSIONAL SERVICES Reported to COO. Responsible for program management, marketing & sales, and operations optimization. Formed and led multifunctional teams (Network Operations, Marketing, and Project Management) to fulfill this mission across all lines of business: ISP, Wireless, & Wire-line – Voice & Data.

GENERAL MANAGEMENT/STRATEGIC PLANNING/OPERATIONS STREAMLINING

$32M in direct operational improvements gained over 3 years through restructuring of multidisciplinary professional services team (Marketing, Operations, Project Management).

Asset utilization review identified $13M in idle IT & Network assets to improve service levels, reduce costs: eliminating hundreds of unnecessary dispatches/mo. and increase ROI.

Created and led Program Mgt Office & Business Process Teams: successfully satisfying key regulatory mandates, OSS/Legacy System Initiatives, Service Introductions, and Customer Care Initiatives.

Redesign of affiliate company to address failings in market focus, accountability, and execution.

Development & implementation of strategy and tactics to maximize value of GTE’s $1B Rural Market.

PRODUCT MANAGEMENT/BUSINESS DEVELOPMENT/SALES OPERATIONS

Led sales and marketing efforts to improve large client revenue stream, improve sales practices and supporting operations:

Eliminated undisciplined sales discount practices with $7M impact to annual revenues.

Rationalized Voice & Data product portfolio to improve profitability, sales integration, and increase revenues. Rationalized price structures for data products and eliminated hundreds of idle product tariffs that confused sales and customers and burdened operations.

Sales initiative prevented competitive loss of multinational client totaling $3M in annual revenues. EDUCATION

DARDEN GRAD. SCHOOL OF BUS. ADMN., UNIV. OF VIRGINIA, MBA – Gen. Management, Ops. & Marketing MCGILL UNIV., MONTREAL, CANADA, M.S. Elec. Engineering – Hybrid Voice & Data Networks, Channel Encoding MONMOUTH COLLEGE, NJ, B.S. Electronics Eng .– Solid State Physics and Electromagnetic Theory

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