Customer Service Representative
Resume:
Andrea Smith
CUSTOMER SERVICE REPRESENTATIVE
******.*********@*****.***
garland, Texas 75043
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
SKILLS
Good Telephone Etiquette
Supervision and leadership
Written Communication
Cultural Awareness
Recordkeeping
Customer Service
EXPERIENCE
RETIRED
Home
Garland, TEXAS
June 2000 - Present
Raised one child. Volunteered at school and was a Cub Scout Leader.
BAR MANAGER
Stonleigh Hotel
Dallas, TEXAS
March 1998 - June 2006
Updated bar menu for alternating seasonal and holiday promotions.
Recruited, hired and trained new members of bar staff.
Worked behind bar and got to know customers.
Kept up inventory and balanced books.
Worked weddings and private parties.
Provided exceptional customer service at all times, resolving complaints quickly and professionally.
Monitored daily operations, including cash handling procedures and staff performance reviews.
Kept detailed and up-to-date records of inventory, budgets, and payroll.
Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
Maintained positive relationships with suppliers by promptly responding to inquiries or requests.
Utilized POS systems to track sales activity and analyze trends in order to maximize profits.
Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary.
Demonstrated ability to manage and motivate staff, while ensuring customer satisfaction.
Created and maintained a secure and safe environment for customers and employees.
Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
Maintained compliance with all local health and safety regulations.
Contributed ideas for special events or promotions which generated additional revenue streams.
Identified opportunities for improvement in operational efficiency through process reengineering initiatives.
Counted money and made bank deposits.
CUSTOMER SERVICE REPRESENTATIVE
Military Models Distributors
Carrollton, TEXAS
July 1990 - February 1997
Handled customer complaints and inquiries in a courteous and efficient manner.
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Developed strong customer relationships and loyalty through effective communication.
EDUCATION
ASSOCIATE IN ACCOUNTING
Richland College, Richardson, Texas
May 1979
REFERENCES
References available upon request
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