National Certified Medical Assistant

DANIELLE WILCOX

Phone: 740-***-****

Email: ***************@*****.***

Address: *** ******* **, ***** ****, 43116, OH (US) PROFESSIONAL SUMMARY

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help my team succeed. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. I will be an asset to your team, as I have many talents not just one. EXPERIENCE

Multi-Skilled Technician

• Transferred patients between beds

• wheelchairs

• and other locations. Monitored patients' conditions and reported problems to nursing staff. Took vital signs including

• pulse

• and blood pressure. Kept rooms clean and ready to meet individual needs. Assisted with procedures ordered by physician and supervised by registered nurse. Supported registered nursing staff by following care plans. Documented care actions

• vitals

• and orders in [Software]. Handled non-medical patient care activities

• including laundry and meal assistance. Maintained safety standards with proper handling and disposal of biomedical waste. Kept patients comfortable with clean linens and well-stocked rooms. Minimized infection risk to staff and patients

• cleaning and sanitizing rooms

• equipment and tools.

April. 2019 - Present

Grove city, Ohio

Patient Financial Specialist

• Checked patients in and out of appointments. Received

• answered and responded to telephone calls. Obtained payments directly from patients or through insurance reimbursement by May. 2018 - November. 2019

Grove city, Ohio

completing and filing forms. Greeted patients and visitors to determine needs and direct accordingly. Completed insurance claim forms or other required paperwork. Collected patient copays and balances. Scheduled tests and procedures for patients

• including x-rays and lab work.

Account Manager, Healthcare Logistics

• Led branding and promotion to enhance customer experiences and drive sales. Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives. Recommended

[Product or service] enhancements to increase retention and satisfaction. Maintained accountability for all account-related documentation and regulatory compliance. Enabled strong outside sales team

• supporting field activities with [Product or Service] expertise and administrative assistance. Designed and recommended sales programs and defined short- and long-term sales strategies. Communicated with account holders to define and strategize needs

• business requirements

• and expectations. Attended [Industry] industry trade shows

• conferences

• and conventions to liaise with existing and prospective clients. Delivered polished and professional sales presentations to individual clients and groups. Answered customers' questions about products

• prices

• and availability. Estimated and quoted prices

• credit or contract terms

• and delivery dates. Satisfied customers through efficient payment processing and delivery coordination. Highlighted products with creative and engaging merchandise displays. Exceeded quotas frequently with continuous product pushes and attention to customer needs.

March. 2017 - May. 2018

Galloway, Ohio

Bartender, Average Joes

• Leveraged craft beer and cocktail knowledge to make informed recommendations. Drove customer satisfaction with expertly- crafted drinks

• craft beers

• and broad wine selections. Served food and alcoholic beverages in high-volume [Type] establishment

• upholding superior record of positive feedback. Engaged guests with warm conversation

• built bar loyalty

• and encouraged repeat business. Tapped beer kegs and served draft beer

• bottled alcoholic beverages

• and frozen beverages. Secured liquor properly before

• during

March. 2012 - May. 2016

Hilliard, Ohio

• and at end of shift. Operated POS systems and managed bar tabs. Refused service to customers in impaired condition. Determined staffing needs for each shift and scheduled employees for coverage. Checked ID prior to serving alcohol in compliance with state and federal laws. Helped customers select optimal beer

• wine

• and liquor for different meals. Complied consistently with strict sanitation standards for equipment

• surfaces

• and glassware. Kept customer numbers high by giving the bar a fun atmosphere and spearheading special events such as trivia nights and game watching parties. Trained and supervised bar staff to deliver exceptional service to customers. Minimized errors by keeping up with every customer's preferences and current tab. EDUCATION

Pharmacy technician

• Everest institute,

accountability administrative assistance.

Punctuality Attention to Detail

MS Office

SKILLS

Expert Expert

Expert Expert

Expert

English

LANGUAGES

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