Call Center Data Entry

TERRA HARRISON

Casselberry, FL ***** 321-***-**** **************@*****.***

Summary

Diplomatic call center rep versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills

Call center operations

Providing customer support

Performance monitoring

Call control skills

Communicating with clients

Inbound phone call management

Data entry

Call documentation skills

Account updating

Payment processing

Resolving issues

Credit card payment processing

Microsoft Office expertise

Problem-solving abilities

Clerical support

Shipping and receiving understanding

Promotional support

11/2020 to Current

Casselberry, FL

01/2020 to 12/2020

Longwood, FL

02/2018 to 11/2019

Jackson, GA

06/2017 to 11/2018

Locust Grove, GA

12/2016 to 01/2018

Experience

Call Center Representative

World Wide Vacations

Consulted with customers to determine best methods to resolve service and billing issues. Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Documented customer inquiries and feedback, including service delivery suggestions in company database. Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Call Center Agent

Florida Suncoast Services

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.

Processed layaways, returns and exchanges.

Reviewed files, records and other obtained documents to respond to customer requests. Nurse Aide

Autumn Village Assisted Living Facility

Documented patient intake and dietary requirements, also assisting with feeding and monitoring. Managed medical stock and restocked inventory to ensure optimal availability for patients. Facilitated games and other activities to engage long-term patients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Waitress

Pizza Hut and Wing Street

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Assisted kitchen staff with food counts by determining number of items required for complete service. Cleaner

McDonough, GA

07/2015 to 02/2017

Jackson, GA

Blakes Wall Treatment

Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area. Sanitized frequented areas and equipment using approved supplies. Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting. Transported trash and hazardous waste to appropriate disposal area. Landscaper

Puckett Landscape

Maintained garden areas and landscaping greenery to enhance property appearance and plant health. Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.

Removed and properly disposed of debris to maintain worksite safety. Determined causes of lawn and garden issues and recommended effective solutions. Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife. 03/2016

Griffin, GA

04/2012

Atlanta, GA

05/2010

Mcdonough, GA

Education and Training

Associate of Applied Science: Criminal Justice

Southern Crescent Technical College

Certificate Nursing Assistant

Atlanta Job Corps Center

High School Diploma

Ola High School

Contact this candidate