Customer Service Security Guard
Resume:
Jesscia Pettigrew
Customer Service/Hospitality Representative
Apopka, FL 32703
******************@*****.***
Organized professional with superior work ethic with a team player attitude. Exception quality control, inspection and versatile in any job positions.
Commended for reliability, punctuality,
honesty, and hard work with a positive attitude.
Authorized to work in the US for any employer
Work Experience
Overnight Security Guard
Student Watchers - Orlando, FL
February 2023 to Present
• Inspect and patrol premises regularly
• Report any suspicious behaviors and happenings.
• Secure all exits, doors and windows.
Chauffeur/Driver
Mears Transportation Services - Orlando, FL
November 2022 to January 2023
• responsibilities include fetching clients, driving them to specified locations, and ensuring that the vehicle remains in excellent condition.
• Also Assisting clients with the loading and unloading of their personal belongings.
• Large SUV'S
• Mini Buses
Housekeeping
WALT DISNEY WORLD RESORTS IN ORLANDO - Orlando, FL August 2022 to October 2022
• Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings.
• Disinfect equipment, including wheel carts, using proper germicides.
• Anticipate customer needs and leave appropriate products for guest use. Remote Pensions Benefit CSR
Aston Carter - Orlando, FL
March 2022 to May 2022
• Providing members with information to Retirement kit, Pension benefit plans, 401k, Estimates on Actual, information on Life Annuity plans.
• Calculations of Benefit commencement date, and Vesting status. Hospitality Agent
NDM Hospitality Services - Kissimmee, FL
January 2022 to March 2022
• Help customers meet their leisure and recreational needs, by booking dream vacations.
• Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, and arranging transportation services to and from airport. Remote Medicaid Service Coordinator
Aerotek Contractor - Orlando, FL
November 2021 to February 2022
• Help each patient access necessary medical services based on their needs, preferences, and insurance coverage.
• Advocate for patients to help protect and uphold their rights to obtain available medical care.
• Assist patients with applying for medical, legal, and financial benefits, and offer guidance to each patient and their families to understand the state’s service system. BDC Agent/ Overnight Security Guard
OFF LEASE ONLY - Orlando, FL
August 2019 to July 2020
• BDC Representative responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls.
• internet leads, and providing general information. Appointment setting along With vehicle transfer and home delivery assistance.
• Authorize entrance of people and vehicles.
• Monitor property entrance.
• Inspect and patrol premises regularly.
Educational Consultant/ Customer Support
ALORICA / GO ARMY ED - Miami, FL
April 2018 to July 2019
• Assisted military customers through telephone conversation and mail, with inquires and directed to the appropriate sales
area in a timely manner
• Responded and assisted soldier inquiries via telephone concerning health plan and degree plan benefits including tuition
assistance
• Provided premium quotes and executed online policy changes
• Uses computerized systems for tracking, documenting information, obtaining up- to-date and accurate information
regarding health plans
• Assisted department in first contact resolution goals, complaint resolution
• Responded, researched, resolved, and provided feedback to internal and external members, purchasers, contracted
providers and vendors
• Consistency maintained >90% customer service satisfaction via quality control
• Coached new Customer Service Reps on how to improve quality of their reports
• Fast paced working environment that calls for proper phone etiquette to ensure quality customer service
• Exceeded daily productivity standards which included high call volume and appointment setting Walmart cashier/stocker
Walmart - Miami, FL
April 2018 to August 2018
• Maintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area;
• stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays;
• removing damaged goods; signing and pricing merchandise according to company. HOME HEALTH AIDE/CERTIFIED NURSING ASSISTANT
STEPSIN HOMECARE - White Plains, NY
June 2015 to March 2018
• Patient by performing a wide range of standard vital checks, including but not limited to blood pressure, blood sugar, heart rate, etc documented.
• Observing and documenting behaviors, abnormal symptoms, unusual conditions.
• Participated in meetings for Monitored patient's condition and reported to physician and nurse to ensure and maintain optimal health
• Maintained client communication, followed legal and ethical responsibilities, safety practices, and emergency care skills
• Administered oral medication and assisted patients with therapy exercises as supervised by Physical Therapists
• Performed housekeeping tasks like changing bed sheets, cleaning room, bathroom, sustained sterile environment in all
• areas of a hospital by cleaning rooms, making beds, replenishing lines and maintaining floor cleanliness
• Assisted patients in moving in and out of bed, bathing, dressing, grooming and daily restroom routine.
• Responsible for pick-up, handling and delivery of lab samples, blood samples and blood and emergency situations. Used Digital receive, record pickup, and delivery times and contact at delivery. HOME CARE/PATIENT CARE ASSISTANT
TRUE CARE - Brooklyn, NY
2012 to 2016
• Cared for terminally ill and Hospice patients by assisting with their personal care and house chores
• Responsible for feeding patients according to dietary guidelines, measuring and recording food and liquid intake
• Transported clients to locations outside the home, accompanied to chemotherapy center
• Provided patients and families with emotional support and instruction, read aloud to patients to keep them alert and converse with them to keep their spirits up
• Assisted clients with their medications that were self-administered, helped patients with therapy exercises as supervised by Physical Therapists
• Observes and documented client's health conditions, changes and behavior while continuously checking, and records vital signs.
• Obtained client demographics, and updated previous information as needed
• Maintained positive working relationships with clients and management
• Keep accurate record of client progress, services performed and any changes in client condition so as to report
• Time Management.
• Responsible for pick-up, handling and delivery of lab samples, blood samples and blood and emergency situations. Used Digital receive, record pickup and delivery times and contact at delivery. Education
High school diploma or GED in Equivalence Diploma
Miami-Dade Community College - Miami, FL
April 2018 to May 2018
Some College in Medical Assistant/ Medical Terminology Monroe Community College - New York, NY
February 2008 to July 2009
HHA CERTIFICATE in Medical Training
ABC TRAINING CENTER - New York, NY
Skills
• Documentation (5 years)
• Medical Records/ Data Entry (5 years)
• Medical Terminology (1 year)
• Microsoft Office (2 years)
• Inboud & Outbound Call Center Experience (6 years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Phone Etiquette (5 years)
• Patient care (5 years)
• Caregiving (10+ years)
• Driving/ Courier (5 years)
• HHA Certificate (6 years)
• Medical Courier (5 years)
• Communication skills (10+ years)
• Microsoft Windows Server (5 years)
• Computer skills (5 years)
• Typing 40/wpm (5 years)
• HIPAA Certified (1 year)
• Monitoring Vital Signs (5 years)
• Patient Hospice Care (5 years)
• Bilingual Haitian Creole
• Case Management/ Creating Work Orders. (3 years)
• Troubleshooting/ Technical Support. (2 years)
• Driving
• Time management
• Delivery driver experience
• English
• Security
Certifications and Licenses
Drivers License Class B permit
November 2022 to November 2023
Additional Information
• CORE COMPETENCIES
• Microsoft Office Home Health Aide Health Development
• Reports/Documentation Patient/Primary Care
• Familiar with Medical Terminology
• Administration Clinical Skills.
• Medical Records, Appointment Setting, Paitent Transfer/ Transportation to and from medical appointments.
• Regulatory Compliance
• Communication Skills
• Bilingual (Haitian Creole
• Profenct in Microsoft Teams, Excel, PowerPoint
Contact this candidate