Customer Service Representative
Resume:
Medical Administration
Assistant:
Ultimate Medical Academy
Clearwater, FL
GPA: 2.9
Science:
Little Black Perl Arts And Design
Chicago, IL
GPA: 3.1
**************@*****.***
Griffith, IN 46319
Skills
• Customer service
• Food service
• Computer literacy
• Restaurant experience
• Communication skills
• Time management
• Microsoft excel
• Leadership
• Documentation review
• Guest services
• Physical examinations
• Microsoft word
• English
Education
Certificates
• First Aid
• CPR
• Food handlers
• Liquor license
TTEC - Customer Service Representative
Bemidji, MN
08/2023 - 01/2024
University Of Chicago Comer Hospital - Housekeeping Chicago, IL
07/2021 - 01/2022
Bar Louie - Keyholder Bartender Server
Chicago, IL
05/2017 - 04/2019
Takyha Johnson
Summary
Takyha Johnson **************@*****.*** Griffith, IN 1(219)- 840-2424Customer service professional able to coordinate workflows and communicate effectively with co workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain patient privacy and confidentiality.
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Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.Well-organized, manage time in multi-task environments while maintaining written and verbal Platforms - Zoom, Skype, and MS Teams.Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint.
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Experience
Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
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Took and made inbound and outbound calls and trained new employees as needed
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Cleaned patient rooms and any other areas assigned in accordance with procedures
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Handled inventory levels and worked independently with minimal supervision and met established deadlines
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• Promoted and engaged in proper safety and infection control practices
• Respected patient privacy and maintained confidentiality standards.
• Professional Bartender with an extensive knowledge of spirits and craft beer Friendly, open and committed to building a customer base by providing a positive service experience
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• Looking to bring a history of exceptional service to a growing restaurant. 1-219-***-****
English
Communicationplatforms
• Zoom
• Skype
• MS Teams
Microsoftofficeapplications
• Word
• Excel
• Outlook
• PowerPoint
Alternatephone
Key Qualifications
• Medical Administrative Assistant - Medical Terminology - Medical Transcription
• Patient ProcessingPatient Registration
• Medical Records Management - Check In - Check Out
• Data Entry
• Release of InformationHIPAA Compliance - Medical Laws & Ethics
• CMS1500 Claim Form
• Billing Cycle
• Claims Appeal ProcessMedical Billing Knowledge - Third Party Billing
• Medicate
• Medicaid
• HMO - PPOBasic Coding Skills for ICD-10 & CPT - Insurance Verification
• Anatomy & Physiology
Languages
Contact this candidate