Customer Service Guest

Solisia Reyes McCall

**** ********* ****** #*, ********* KY 42301 270-***-**** *************@*****.*** Food and Beverage Management

Front House Manager and Concierge where turnaround leadership of multimillion-dollar restaurant, banquet, room service and catering operations has resulted in record-setting profitability and awards for fine dining excellence.

Key Skills

● Hospitality & Culinary Management

● Front- & Back-of-House Operations

● Budgeting & Cost Controls

● Five-Star Dining/Menu Development

● Teambuilding/Training/Supervision

● Safety/Sanitation/Quality Controls

● Vendor/Inventory Management

● Guest Service Excellence

● Menu Design

● Turnaround Management

● Strategic Marketing & Sales

● Payroll/P&L Management

● Profit & Growth Strategies

● Restaurant & Kitchen Design

Experience

3/22-7/24–Bartender,

Mississippi River Cruises

Responsible for the bar service and beverage sales in and outside the respective bar or other work area. Ensure all guests in all service areas (bar, cocktail, dining rooms) receive prompt and full service while maintaining relationships and recommendations for up-sales. Knowledgeable wine and drink pairings and provides a memorable experience with each unique passenger. Maintain inventory and utilize proper garnishes and glass while keeping a clean and organized workstation.

Krogers Owensboro, KY 9/2020- 2022 Kroger Wine & Spirits (Promoted) Highly motivated Sales Associate with extensive customer skills and product knowledge. Responsible for delivering courteous and effective communication, Upselling and pairing wine and spirits. From the evening dinner cocktail, to catering a memorable event; proven track record in building long term customer relations, and exceeding sales goals.

7/2019 - 9/2020 Murray’s Cheese Monger

Talking to customers, making customers laugh and selling lots of cheese! Educating Murray's customers about cheese, charcuterie, and pairings. Cutting and wrapping cheese the Murray's way for our retail customers. Adhering to sanitation and safety requirements. Sampling cheese from around the world to customers Bartending at Growler station serving high quality craft beers. Keeping Kroger Promise to Feed the Human Spirit. Cross-trained to assist in multiple departments. Work hard on a fun, fast-paced, passionate team.

2018 - Owensboro Country Club Owensboro. KY

Food & Beverage Supervisor in charge of training and execution. Deposit and close of facility.Set up Banquets and events. Deliver excellent customer service

2011Double Tree HotelJohnson City, TN

Banquet Setup and Server/Concierge

Solisia Reyes McCall

2027 Lexington Avenue #4, Owensboro KY 42301 270-***-**** *************@*****.***

(Volunteer)Migrant Education Program Johnson City, TN Volunteer Mentor Summer Migrant Workers Children in school activities to ensure they have all the necessary skills to continue their education. Translate and work daily with improving vocabulary in the English language. 2007-2008 National /Alamo Car Rental Tri Cities Airport, TN Counter Assistant

Corporate and Weekend Traveler Account Rentals. Provide Exemplary Customer Service in Up sales, Equipment, And Insurance Coverage for Vehicles.

Recipient of Lead Eagle Award Five Times for 1st Place High Yield Sales$ Above 5 % margin.

Carnegie Hotel Johnson City, TN

Front Desk/Restaurant

Reservations and Concierge. Responsible for checking-in guests. Providing them with local attractions, information and ensuring their stay. Suggested sales of full service hotel facilities, restaurant, spa, and transportation. Translate for International guests.

Professional Five Star Dining experience. Server and Bartender. O’Charley’s Restaurant Kingsport,, TN

Dining Room Delegation. Cash Outs-, Deposits, tip pool, and system shut down. Team Building and focusing on consistency and reinforce standards with all employees. Training of all servers, front door, and bar staff. Food Sales evaluate and set goals for check averages, train and initiate better communication with staff to guests. Ensure a more pleasant dining experience, with customer feedback. Schedule Labor budget for productivity for designated staff. Walt t Disney World CompanyOrlando, FL

Translated and provided information to guests at Walt Disney World Co and EPCOT Center. Worked in EPCOT in beverage services, banquet setups and catering. Disney Newsletter Writer– THE EYES and EARS.

Was cross- trained to handle operations, guest services, food and beverage, merchandising, and crowd control Education

East TN. State University Johnson City, TN

B.S Degree Family and Consumer Sciences 2012

Virginia Intermont Culinary Arts, Bristol, VA

ADDITIONAL TRAINING & CERTIFICATIONS:

● Culinary Managers Program, 2008

● Five-Star Training,

● ServSafe Certified

● CPR Certified

● CHARD, ABC Licensed

Foreign Language

French, Spanish,Portuguese,British English

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