Customer Service Entry Level

LALYNDA LONG

Poughkeepsie, NY *****

*******.******@*****.***

+1(845)- 200-0761

Seasoned, reliable, determined, and passionate job seeker with strong communication, and organizational skills eager to secure a challenging position to obtain, moreover maintain; setting company goals understanding the importance of having a flexible open schedule. Authorized to work in the US for any employer

Work Experience

HHA/PCA/ADL

Community Health Care - Poughkeepsie, NY

October 2021 to August 2023

● Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

● Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

● Obtained client medical history, medication information, symptoms and allergies.

● Cared for residents in assisted living facilities and delivered high-quality support to meet needs.

● Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Senior Customer Service Representative II

Security Training Services - New York, NY

September 2019 to February 2021

● Demonstrated outstanding problem solving and active listening skills-able to diffuse difficult student situations with tact and ease

● Assisted students with the most useful study tools to help them pass and or maintain their banking licenses

● Managed top client accounts with top rate customer service skills including Wells Fargo, New York Life Insurance, Morgan Stanley, Met Life, and Vanguard

● Efficiently guided students with the best study products to achieve a first time passing on series exams

● Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

Senior Administrative Assistant

Promoted V12 GROUP - New York, NY

December 2015 to May 2019

● Successfully marketed products in a variety of other categories, including housewares, hardware, and collectibles for the Vice President of wholesale and retail.

● Resolved customer service issues using company processes and policies and provided updates to customers.

● Scheduled and coordinated meetings, interviews, appointments, events, and other similar activities for supervisors.

● Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Education

HHA Certificate in Home Healthcare

Best Choice - Bronx, NY

April 2017 to September 2017

Bachelor of Science in Psychology

Mercy College - Dobbs Ferry, NY

March 2012 to April 2016

Skills

• Health Insurance Verification settings.

• Disciplined assistant to Upper

• Multitasking with precision. (10+ years)

• Typing 77WPM

• Microsoft Soft Office

• Supporting Daily Living Needs (10+ years)

• Emotional and Social Support written and spoken English. (10+ years)

• Activities of Daily Living (ADL)

• Patient, sympathetic, snd understanding, moreover; concerned of clients specific personal needs/ requirements. (10+ years)

• Extremely professional mannerism. (10+ years)

• Scheduling appointments. (10+ years)

• Power Point

• Referrals

• Very focused team player requiring limited to no assistance in fast pace working environments.

• Providing outstanding care to patients Support in residential, hospital, and hospice (10+ years)

• Patient Intakes (10+ years)

• Bedsore Prevention, Hoyer Lift Management.

• Strong problem solving techniques (10+ years)

• Excellent communication skills in

• Patient Care (10+ years)

• EMR Systems (5 years)

• HIPAA (2 years)

• Senior Care (10+ years)

• Microsoft Word (10+ years)

• Home Care

• Personal Assistant Experience (10+ years)

• Typing

• Sales

• Marketing

• Personal assistant experience (10+ years)

• Medical office experience (5 years)

• Communication skills (10+ years)

• Working with people with autism (3 years)

Certifications and Licenses

HHA CERTIFICATE

Present

Assessments

Customer focus & orientation — Proficient

September 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

August 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Home health aide skills — Proficient

December 2023

Providing care to patients in a home setting

Full results: Proficient

Customer service — Proficient

September 2023

Identifying and resolving common customer issues

Full results: Proficient

Medical receptionist skills — Proficient

November 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Home health aide skills — Proficient

January 2024

Providing care to patients in a home setting

Full results: Proficient

Early childhood development — Proficient

August 2023

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Technical support — Proficient

February 2024

Performing software, hardware, and network operations Full results: Proficient

Call center customer service — Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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