Customer Service Sales Associate
Resume:
Daysha Jefferson
North Charleston, SC *****
*********@*****.***
Living and working hard has always result to great communication, team work and interacting with others for help, I've learned to work with these skills throughout my life and great at anything I put my energy into.
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Carters - North Charleston, SC
May 2022 to March 2023
Responsible for greeting every customer with current sales we may have available and assisting them with any question they may have. Also required to handle transactions of items and returns accurately, keep sales floor in order and clean. Most importantly sorting and bagging online and in store orders for customer's prior to arrival.
Merchandiser/Stocker
dd's DISCOUNTS - North Charleston, SC
May 2021 to June 2022
Maintaining and completing unloading of items off of trucks, sorting items properly on sale floor. Showing great energy and hospitality to customers needs and questions. Cleaning and maintaining a safe environment for all customers and staff.
Customer Service Representative/Call Center(At Home) Alorica - North Charleston, SC
January 2020 to May 2021
Completing prescriptions orders and payment requests for patients. Redirecting customer's to the correct department for their concerns on account, also making sure the customers needs are filled by going through every standard step and sending out renewals of medications to doctor's. Insisting them in getting a short supply of medications when in dire need.Most importantly helping them feel secure and comfortable before call ending.
Cashier/Customer Service
Food Lion - North Charleston, SC
August 2019 to January 2020
Completing all customer service duties and not limited to greeting customers as they arrive inside, insisting them with lottery and purchases of food and any items they may want to buy. Providing them with help on finding items on the right aisle .
Child Watch Attendant
Burn Boot Camp - North Charleston, SC
July 2019 to September 2019
Supervising and monitoring the safety of infants and toddlers in my care, Includes changing diapers and keeping good hygiene. Also creating a comfortable environment for them. Merchandiser/Cashier
At Home The Home Decor Superstore - North Charleston, SC February 2019 to July 2019
My responsibility as a merchandiser is to make sure items are organized, sorted, and set up to catch the customers attention also helping customer with problems about damages or prices. Even being a cashier we are held accountable for greeting customers,but most importantly helping them check out and sign up for our perks and more.
Housekeeper
DoubleTree by Hilton - North Charleston, SC
August 2018 to July 2019
Complete all cleaning purpose duties, make sure to stock cleaning supplies and items for guest.Maintain cleaning of company standards, not limit to cleaning attractive guest rooms while following the standards of safety/ security procedures.
Guest Care Associate
Aloft - North Charleston, SC
December 2017 to July 2018
• Assist guests with their check-in and check-out procedures and throughout their entire stay
• Work proficiently on the hotel's electronic reservation system as well as other computer programs to ensure a seamless workflow
• Handle all financial matters - including credit card and cash transactions - securely, accurately and with the utmost honesty
• Anticipate guests' needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable and customer- focused and can-do attitude
Call Center Representative
EGS - North Charleston, SC
March 2016 to December 2017
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
Housekeeper
Hampton Inn - North Charleston, SC
May 2015 to March 2016
maintain clean and attractive guest rooms while following company standards and safety/ security procedures. Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
Sales Associate
Rainbow - North Charleston, SC
February 2014 to March 2015
assist customers on store sales floors. Frequently interchangeable with cashier positions, sales associate job duties include ringing up purchases and processing payments, stocking merchandise, and locating items for shoppers.
Education
High School Diploma
Fort Dorchester High school - North Charleston, SC August 2010 to May 2014
Skills
• Merchandising
• Toddler Care
• Front Desk (1 year)
• Customer Service (5 years)
• Childcare
• Cold Calling
• Reception
• Guest Service (2 years)
• Computer literacy
• Critical thinker
• Phone etiquette
• Communication skills
• Cashiering
• Upselling
• Cash handling
• Sales
• Multitasking
• Active listening
• Professionalism
• Customer service
• Retail sales
• Technical support
• Hospitality
• Cash handling
• Sales
• Communication skills
Certifications and Licenses
Driver's License
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