Executive Support It

Roy Moore

Queens, NY

917-***-**** **********@*****.*** linkedin.com/in/Roy Moore

Executive Support Technology Professional – Creates Outstanding Relationships

Summary

Creative and forward-thinking Executive Support professional with a strong background in delivering tailored technology support solutions for executive leadership. Skilled in building and nurturing relationships with C-suite executives and stakeholders, skillful at understanding their unique requirements and delivering effective support. Proficient in providing strategic IT support and solutions, ensuring seamless operation of critical applications and systems. Known for developing actionable plans, fostering consensus, and driving successful execution to meet executive technology needs efficiently. Trusted partner to senior leadership, leveraging expertise to identify and implement innovative solutions while adeptly navigating challenges to ensure continuous support and productivity.

Notable Accomplishments

Global Video Migration – Successfully migrated to Microsoft Teams from Zoom - 140 rooms – in a global migration. Designed and implemented the video collaboration solution. Collaborated with cross-functional teams to gather requirements and define specifications. Configured, deployed, and managed the solution, while ensuring optimal performance and quality user experience.

Zero-Error Migration Success - Key role in the successful domain migration of 1500 users – on-time and with zero errors.

Migration Delivered Ahead of Schedule - Successfully Migrated [how many?] Windows XP to Windows 7 to Windows 10 resulting in 100% completion ahead of schedule. Supported training efforts for all users in the new environment.

Email Conversion – Converted 1200 users to Microsoft Exchange/Outlook from Lotus Notes. Used the Microsoft Exchange Migration Tool. Provided Microsoft Office 365 Exchange administration duties for creating and maintaining email accounts.

Experience

Zebra Technologies [Contract: TCS Solutions]

Executive Support Audio/ Visual Collaborator • New York, NY 04/2024 – Current

Administration of Azure Active Directory, 0ffice 365 Exchange. Onboarding and offboarding for C-Suite employees, and desktop setups for end users. Deploy and support C-Suite Executives devices including PC's, mobile devices via MDM LAN/WAN, printers, and other peripherals.

Designed and implemented end-to-end video collaboration solutions, including videoconferencing, audio integration, and content sharing platforms. Collaborated with cross-functional teams to gather requirements and define technical specifications for video collaboration systems. Configure, deploy, and manage video conferencing hardware and software solutions, ensuring optimal performance and user experience. [Migrate Zoom to Teams. 140 rooms – global rollout.]

Monitor and troubleshoot video collaboration systems to identify and resolve technical issues promptly, minimizing downtime and disruptions. Provide technical support to users, addressing their inquiries and concerns related to video collaboration tools and systems.

Collaborate with IT and network teams to ensure video collaboration solutions are integrated securely and comply with relevant security protocols. Stay up to date with industry trends, emerging technologies, and best practices in video collaboration to recommend enhancements and improvements. Example: New policies – Teams – Intune]

Develop and maintain documentation, including user guides and technical manuals, for video collaboration systems and processes.

Conduct training sessions for users to promote effective utilization of video collaboration tools and features.

Participate in the evaluation and selection of new video collaboration technologies and vendors.

Avison Young [Contract: Connect Search]

Global Support Analyst I • New York, NY 03/2023 – 10/2023

Administration duties for Azure Active Directory, Microsoft 0ffice 365 Exchange, onboarding and offboarding for all employees, and desktop setups for end users.

Supporting and maintaining PC applications software includes Microsoft O365, VPN, Endpoint Security, System Management tools (i.e., Microsoft Intune Autopilot) performed a migration of 6,000 into Autopilot. We were then able to manage all devices on the network. Maintain inventory via Autopilot patch devices and do upgrades where necessary.

Deploy and support C-Suite Executives devices including PC's, mobile devices via MDM, LAN/WAN, printers, and other peripherals globally.

Perform PC workstation setups and deploys (desktop, laptop, thin client)

Migrating end users in transformation project using Intune/Azure AD.

Solomon Partners [Contract: DYOPATH]

Systems Administrator • New York, NY 08/2022 – 11/2022

Providing C-Suite Executives with first response white glove support also 24/7 on call coverage across multiple locations.

Deploy and support C-Suite Executives devices including PC's, mobile devices via MDM, LAN/WAN, printers, and other peripherals globally.

Supporting and maintaining PC applications software includes Microsoft O365, VPN, Endpoint Security, System Management tools (i.e., Microsoft Intune) and various business unit software titles.

Support of Exchange Online, Teams and other collaborative tools.

Provide Support for trading floor and global finance organization (i.e., Market Axess, LTX, Bloomberg, Reuters)

Support and troubleshooting of AV, presentation, and teleconferencing equipment.

Manage and govern the delivery of VIP Support Services across multiple locations.

Administration duties (i.e., Azure Active Directory, 0365 Exchange Admin) onboarding and offboarding for all employees, and desk setups for end users.

Provided MAC and Apple iOS support for the G-Suite users with these devices both in house and remote.

fiserv

Executive Support Engineer • New York, NY 08/2021 – 06/2022

Providing C-Suite Executives with first response white glove support also 24/7 on call coverage across multiple locations.

Deploy and support C-Suite Executives devices including PC's, mobile devices via MDM, Network, printers, and other peripherals globally.

Supporting and maintaining PC applications software includes Office 365, VPN, Endpoint Security, System Management tools and various business unit software titles, also maintained SCCM.

Support and troubleshooting of AV, presentation, and teleconferencing equipment (i.e., Teams Meetings.)

Manage and govern the delivery of VIP Support Services globally.

Escalated, coordinated, and troubleshot technology issues related to hardware, software, user accounts, and trading environments.

Administration duties (i.e., Azure Active Directory, 0365 Exchange Admin) onboarding and offboarding for all employees, and desk setups for end users. Provided MAC and Apple iOS support for the G-Suite users with these devices both in house and remote.

Acme Smoked Fish Corp

Desktop Support • Brooklyn, NY 08/2019 – 06/2021

Led a team of 5, providing direction for technical direct reports regarding helpdesk activities and coverages.

Provided C-Suite Executives with first response white glove support also 24/7 on call coverage.

Provided level two and three technical supports by responding to helpdesk tickets submitted via Helpdesk ticketing system, phone, Email, and walk-ups.

Migration of 350 users from Microsoft Office to 0365. Exchange admin duties creating and maintaining email accounts.

On-call, weekend work (when needed), and must be flexible to work 1st or 2nd shift.

Provided On-site IT and remote support for daily business operations, that includes desktop, software, network, and associated manufacturing equipment technical services.

Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus.

Support and troubleshooting of AV, presentation, and teleconferencing equipment (i.e., Teams Meetings.)

Asset manager of all IT inventory by logging all IT equipment such as laptops, cables, switches, etc.

Setting up VPN connections and working with users during non-office hours to help troubleshoot VPN connection errors.

Network administration (i.e., Azure Active Directory, 0365 Exchange Admin) onboarding and offboarding for all employees.

Hospital for Special Surgery

Senior Desktop Support / Regional Technician • New York, NY 09/2018 – 06/2019

Retained Regional Network, handling administrative duties: tape back-ups and troubleshooting of daily networking issues in a 6000 user/client environment; produced and maintained user accounts via Active Directory, covering user relocation of high-level production environments.

Provided C-Suite Executives with first response white glove support also 24/7 needs as well.

Installed, transformed, and troubleshot workstations and applications with SOE (standard operating environment) Level II and Level III Network issues including system and applications logs and performance monitoring tools; successfully built workstations (via Ghost Imaging), managing network and local printer maintenance.

Utilized Remote Control Utility (Bomgar), resolving customer issues associated with Service Now and Remedy issue ticketing systems; supported mobile computing RSA token environment, including iPhones, iPads.

Managed accurate inventory numbers: laptops, desktops, and printers.

American International Group, Inc. (AIG)

Senior Executive Support • New York, NY 08/2008 – 07/2018

Led a team of 9, providing direction for technical direct reports regarding helpdesk activities. Provided C-Suite executive support to both in-house IS staff and user departments for network applications.

Provided C-Suite Executives with first response white glove support also 24/7 on call support.

Support and troubleshooting of AV, presentation, and teleconferencing equipment.

Performed testing and problem analysis for server, desktop, and IT infrastructure efforts; supported end-users and Migration Projects of Windows XP to Windows 7 to Windows 10, Office O365 and Active Directory users from domain to domain.

Provide Support for trading floor and global finance organization (i.e., Market Axes, LTX, Bloomberg, Reuters).

Retained Local Area Network, handling administrative duties: tape back-ups and troubleshooting of daily networking issues in a 1500 user/client environment; produced and maintained user accounts via Active Directory, covering user relocation of high-level production environments.

Escalated, coordinated, and troubleshot technology issues related to hardware, software, user accounts, and trading environments.

Migration of 1500 users from Microsoft Office to 0365. Exchange admin duties creating and maintaining email accounts.

Installed, transformed, and troubleshoot workstations and applications with SOE (standard operating environment).

Level II and Level III Network issues including system and applications logs and performance monitoring tools; successfully built workstations (via Ghost Imaging), managing network and local printer maintenance.

Utilized Remote Control Utility (Bomgar), resolving customer issues associated with Service Now and Remedy issue ticketing systems; supported mobile computing RSA token environment, including Blackberry, iPhones, iPads.

Managed accurate inventory numbers: laptops, desktops, and printers; led a team in new product rollouts.

Infrastructure platforms, VDI, Citrix Support various collaboration and messaging technologies, Zoom, Teams, WebEx, Skype. operating Platforms Windows 10, and Windows 2003/2008 servers.

Provided MAC and Apple iOS support for the G suite users with these devices both in house and remote.

Education & Development

Computer Career Center Garden City, NY

Certificate – LAN Specialist

Skills

Leadership - Multi-Unit Leadership & Collaboration. Migration Projects. Trainer & Mentor.

Cloud Computing - Microsoft Azure Active Directory.

System Management - Microsoft Intune Autopilot, Microsoft SCCM.

Productivity Software - Microsoft Office 365, Microsoft Office 2016 – 2013.

Virtual Desktops – VMware Citrix. VDI. Citrix XenDesktop.

Installation & Configuration: ION API, Windows NT Workstation and Server, Windows 2000/03/08 servers, Windows XP/7/10, Arcserve Brightstar, Unix, VMware, SQL Server. A/V conference room support via Cisco WebEx.

Desktop Hardware: VDI, Dell Power Edge 2650 & 2950 servers, IBM Compatibles: 286/386/486/Pentium motherboards with ISA, EISA, PCI. Architecture: VESA and Local Bus using DIP/SIMM RAM memory chips.

PC Installation & Configuration: I/O boards: Mono/EGA, VGA and SVGA video cards, IDE. SCSI hard drives (as single/second and third drives): NIC cards; CD Rom’s Tape backup peripherals.

NetWare Installation & Configuration: NetWare 3.x & 4.x file servers and workstations

Print Servers: handled migration from NetWare 3.x to 4.x, Windows 95 to Windows NT, Ethernet 10 Base T, Token Ring, ARC net LAN's and built router to connect two LANS.

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