Customer Service Front Desk

Cindy Blagg

*********@*****.***

941-***-****

Motivated, personable business professional with a 15+ year track record providing impeccable customer service. Diplomatic and tactful with professionals and non-professionals at all levels. Passionate with performance and dedication to achieve company goals.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with a demonstrated ability to take the lead in numerous work environments. Thrive in deadline-driven environments. Excellent team building skills.

Key Skills:

Client Services Daily Operations Team Building

Report Preparation Develop Strategic Team Goals Supervisor

Front Desk Operations General Office Skills Professional Presentations

Professional Achievements:

•Used CRM system (SAP) to manage customer account teams

•Ensured team member knowledge and ability to meet and excel in company’s expectations

•Cultivated and established relationship with upper management and employees.

•Executed daily operations including payroll, team building, communications, and achievement reports.

•Ensured my team was trained and knew current policy and procedures

•Managed and motivated a diverse group of staff.

•Assigned responsibilities for employees based on their strengths.

•Maintained official records and documents to ensured company’s policies were followed.

•Initiated the development strategic plans

•Oversaw team’s growth: maximizing team members potential

PROFESSIONAL EXPERIENCE

2018- Current Tulip LLC Sarasota, FL

Supervisor

For this real estate investor, manage Operations, Invoicing, Work inspections, and send reports to owner, interact with vendors & clients directly. Currently, managing hurricane reclamation project for return to full-use.

2015-2024 Alorica Sarasota, FL

Operations Team Manager

•Used CRM (SAP) to manage customer relationship teams.

•Manage & motivate team members providing excellent customer service.

2014-2015 Crossmark – BJ’s Sarasota, FL

Event Specialist

•Increase sales by promoting manufacturer’s products, creating customer awareness.

2007-2014 Waterside Retirement Estates Sarasota, FL

Caregiver / Medical Technician

•Provided daily resident care and medication maintenance

•Performed CPR and first aid when necessary.

1993-2006 M & R Distributing Knoxville, TN

Customer Service Representative / Office Manager

•Ensured employee productivity, responsible for training, accounts receivable, customer follow-up and all customer problem/resolution.

1990-1993 Nutralife Laboratories Orange, CA

Customer Service Supervisor

•Oversaw employee productivity, responsible for customer service staff training and problem solving, negotiation of amicable alternatives for delinquent accounts and expediting all international orders.

EDUCATION

Trevecca Nazarene University

Studies:

Social-Welfare

Psychology

First Aide / CPR Certification

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