Customer Service District Manager
Resume:
DWAYNE GODWIN
Tampa, FL *****
*********************@***********.***
Seeking a long-term career opportunity that enables me to utilize my extensive years of successful sales, service, finance, and training to drive performance for the company. My extensive work background experience entails acquiring new Dealer acquisitions, consultative sales, Finance Manager/Director as well as Dealer staff developmental training and the implementation of processes to protect Dealer Assets while generating additional revenue. Open to applying my work experience to other areas of sales, management, training, and finance. As a current Insurance Agency Owner, I have enhanced my ability to be self-driven, a self-learner, having better time management and the mindset to always win. My success so far has been as a direct result of personal marketing and building a rapport with clients, then asking for referrals after providing excellent customer service. Work Experience
Licensed Life and Health Insurance Agent
Tampa, FL, Based Home Office-Tampa, FL
December 2022 to Present
Licensed in the states of FL, GA, SC, NC, AL, LA, IL, VA, DE, DC, MD. First month operating my agency, as a new licensed agent I produced $4.7 Million in written face amount and $22,800 AP in a month. My passion is to help families end
Generational Poverty by assisting them with having proper coverage in place prior to something happening. I desire to expand my knowledge in the Insurance Industry and expand what I can offer my clients.
DISTRICT Manager
NORTH AMERICAN AUTOMOTIVE GROUP-Cummings, GA, Southeast Region June 2021 to December 2022
Responsible for working closely with Sales and Service District Managers during joint contacts to better service all 21 Jim Ellis stores and address any customer issues. Lead quarterly meetings with team members and staff reviewing product knowledge and any revisions to our contracts. Build and maintain Dealer relationships and increase performance for all currently signed accounts, while also acquiring new business. Ensure Dealership personnel are protecting the Dealers assets and have in place consistent processes to remain compliant with state and federal laws. Account Development Manager
GENERAL MOTORS-Alpharetta, GA
January 2016 to June 2021
Responsible for selling Chevrolet-Buick-GMC-Cadillac (CBGC) Protection Plan to 82 General Motor Company Dealerships throughout GA, SC, AL, TN. Build and maintain Dealer relationships to acquire new business. Developed performance measurement strategies through team meetings to monitor and continuously improve sales and revenue. Worked closely as One Team with Sales and Service District Managers during joint contacts to better service Dealers and address any customer issues.
Lead quarterly meetings with team members and staff reviewing the CBGC Protection Plan product knowledge and any revisions to our contracts.
· Consistently have achieved 2021 monthly objectives, Jan 2021: 113%, Feb 2021:
· Successfully secured large Chevrolet Dealer commitment within the Southeast to exclusively sell CBGC Protection Plan in their business office, increasing the district sales by 120% so far this year
· Instrumental in selling Dealers on implementing processes in Service which enable them to offer and sell CBGC Protection Plan contracts in the Service Lane, generating additional revenue for the Dealers Senior DISTRICT MANAGER
HYUNDAI CAPITAL AMERICA-Alpharetta, GA
October 2012 to January 2016
Covered 63 Hyundai Capital America Dealers in Georgia, South Carolina, Alabama. Responsible for the growth in the Southeast District by obtaining new Dealer acquisition. Ensured all Hyundai dealerships were consistently following the Hyundai Capital Interview and Menu Process with 100% compliance internally and with customers. Facilitated monthly meetings with Sales, Service and Finance on the Features and Benefits of the Hyundai Capital Protection Product and how to effectively offer the products with their customers.
· Signed up 70% of Hyundai Dealers maintaining over 50% Hyundai Capital Service Contract penetration monthly; successfully, raising their overall Per Vehicle Retail Dollars
· Obtained a full commitment to sell exclusively Hyundai Capital Protection Plan in the South East Region resulting in an additional contract to Floor Plan vehicles with Hyundai Motor Finance
· Implemented a standardized procedure, standard work instruction, and desktop procedure template across Finance to protect the Dealers financial assets Specialist, District Manager, SR. District Manager jm&A GROUP-Virginia Beach, VA
June 2004 to April 2012
Jim Moran and Associates (JM&A) Group is a Finance and Insurance performance improvement company that focuses on helping Dealers increase their profit in the business office by training and developing Finance Managers. Traveled as part of a group of 43 Specialist to increase profit margins while also remaining complaint to Virginia states guidelines. Involved in implementing best practices to ensure consistency within the Menu process in the business office. Facilitated quarterly national trainings focused on revisions to State guidelines, role playing the Interview and Menu Process and effectively overcoming customers objections. Assisted Dealers in creating pay plans for finance managers based on current stores performance to increase ancillary products sales and generate more profit.
· Increased Southeast region protection plan contracts from 1400 monthly in 2004 to over 3600 protection plan contracts in 2006, a 250% increase due to consistently growing New Dealer Account acquisition monthly
· Signed a Dealer Group consisting of 18 dealership locations on a full commitment to sell only JM&A Group Protection Plan Products in all Finance Departments, which significantly increased JM&A Group growth and revenue
· Within 18 months of traveling as a Specialist, received promotion District Manager in Virginia Beach, VA as a result of consistently raising Per Vehicle Retail at a signed JM&A Group Dealer accounts. Within 2 years, District grew 20% in protection plan sales, which contributed to Senior District Manager promotion. Owner of Agency Licensed Agent
GODWIN AGENCY
(Health, life, annuities, accident, sickness)
Education
Bachelor of Arts in Pre-Law
Hampton University - Hampton, VA
May 2005
Skills
• Dealer Staff Training
• Financial Analysis
• Project Management
• Meeting Facilitation
• Problem Solving
• Service/Sales Development
• Developing and Maintaining Customer Relations
• Relationship Building with Dealer Management/Staff
• CRM Dynamics Microsoft Office Suite Word, PowerPoint, Excel SharePoint Visio
• Global Connect
• POLK
• Leadership
• Customer service
• Financial analysis
• Sales
• Interviewing
• CRM software
• Training & development
• Dealership experience
• Account management
• Human resources
• B2B sales
• Supervising experience
• Accounting
• Budgeting
• Banking
• Presentation skills
• Analysis skills
• Relationship management
• Conflict management
• Project management
• Senior leadership
• Negotiation
• Team management
• Territory management
• Outside sales
• Salesforce
• Communication skills
• Hotel experience
• Business development
• Marketing
• Insurance sales
• Guest services
• Public relations
• Restaurant experience
• Cash handling
• Credit analysis
• Personal assistant experience
• Operations management
• Typing
• Research
• POS
• Territory sales
• Meeting facilitation
• SharePoint
• Hospitality
• Cash register
• Database marketing
• Technical sales
• Organizational skills
• Automotive service
• Computer skills
• Time management
• Microsoft Office
• Management
• Amadeus
• Microsoft Access
• Sales management
• Senior care
• Recruiting
• Strategic planning
• Pricing
• Office experience
• Proofreading
• Automotive sales
• Programmable logic controllers
• Sheet metal
• Manufacturing
• Tooling
• Proposal writing
• Data entry
• Mentoring
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Computer literacy
• Door-to-door
• Customer retention
• Visio
• Inside sales
• Serving
• Enterprise sales
• Upselling
• SaaS
• Microsoft Powerpoint
• English
• Human capital management
• Financial sales
• Direct sales
• Cold calling
• Employee engagement
Certifications and Licenses
Driver's License
July 2018 to Present
Life & Health Insurance License
August 2023 to August 2025
Insurance Producer License
Real Estate License
Life Insurance License
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