Social Media Manager, customer service skills
Resume:
Carmen Southerling
Self motivated senior looking to join your team
Louisville, kentucky 40219
*******************@*****.***
EXPERIENCE
Femme Noire Sound
Social Media Manager —Hybrid/Remote
Los Angeles, CA, Louisville, KY
04/2023-12/2023
Tracked customer engagement and feedback to optimize social media strategies.
• Engaged daily with community using posts, stories and tweets.
Incorporated interesting and informative content, resulting in increased shares and followers.
Responded promptly to customer inquiries and comments on social media channels.
• Analyzed competitor activity on social media channels to identify areas for improvement.
EDUCATION
Marion C Moore, 6415 outerloop 40228 —
08/2024 - 05/2025
HOW ABOUT YOU?
Personal summary — Exuberant professional possessing expertise in social media management, strategy implementation and awareness creation.
Experience developing and executing strategies to create positive image for clients. Well-versed in coordinating and facilitating briefings and news conferences and writing speeches, editorials and articles. Independent and ambitious individual with in-depth knowledge of social media platforms.
SKILLS
●Guest Service
●Campaign Management
●• Analytics and Reporting
●• Branding support
●• Community Engagement
●• Effective Organization
Contact this candidate