Mental Health Program Manager
Resume:
Robert Ballengee
Council Bluffs, IA *****
*********@*****.***
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Residential Counselor
Iowa School for the Deaf-Council Bluffs, IA
August 2024 to Present
• Developed and implemented individualized treatment plans for each resident, addressing their specific needs and goals
• Maintained accurate documentation of residents' progress, behaviors, incidents, and interventions in accordance with agency policies
• Collaborated with a multidisciplinary team including therapists, case managers, and educators to coordinate comprehensive care for residents
• Supported residents in daily living activities such as meal planning/preparation, personal hygiene routines, and medication management
• Provided crisis intervention services during emergencies or escalated situations to ensure the safety of residents and staff members
• Implemented behavior management techniques based on positive reinforcement strategies to encourage pro-social behaviors among residents
Direct Support Professional
North Suffolk Community Services-Revere, MA
January 2024 to August 2024
• Assisted the people we serve with mental health care.
• Checked the daily communication logs.
• Admin the medication to the person we serve.
• Reports the shift notes in the ACCS system.
• Counted the medications to match the documents.
• Reviewed the petty cash.
Classroom Assistant
The Learning Center for the Deaf-Framingham, MA
May 2023 to August 2024
• Assisted to the teacher.
• Reported the information on the student's behavior data collection.
• Monitor into the students around the campus, field trip, and community.
• Comprehend the trainings like ProAct, First Aid, CPR, and AED, and employment standard training requirements.
Clinical Program Manager
Advocates Inc., Framingham-Framingham, MA
December 2022 to September 2023
• Set goals for performance and deadlines in ways that comply with Advocates' plans and vision.
• Organized workflow and ensuring that employees understand their duties or delegated tasks.
• Monitored employee productivity and provided constructive feedback and coaching.
• Met with people we support at the group home for counseling sessions.
• Dealt with employees' work schedules and payroll. Residential House Manager
WORK INC-Dorchester, MA
October 2021 to December 2022
• Overseer the operations of group homes and personnel; Reviews and monitors program data collection;
• Overseer and monitors client finances;
• Monitored all client medical charts;
• Performed duties of Residential Supervisor, as needed;
• Prepared work schedule and reviewed time cards;
• Attended staff meetings, providing input and ideas;
• Overseer the maintenance of group home and Center vehicles; Maintains the inventory of resident clothing needs;
• Maintains communication with family and friends of clients; Attends quarterly and annual meetings with residents; Oversees the purchase of group house supplies and equipment; Attends prescribed training on programs;
• Attends applicant interviews and performance evaluations; Transports residents to various destinations as directed; Responds to emergencies situations as needed. Caseworker
Travis County Health and Human Services-Austin, TX June 2021 to September 2021
• assessed in client needs, listening to concerns, evoking motivation to change, problem-solving, information giving, referrals to community agencies, and coordination of care providers.
• assisted in my clients with their doctors' appointments with my transportation.
• referral the clients to the public services with the lawyer, rental assistance, and food bank.
• assisted in the clients with Texas Human and Health Services for Supplemental Nutrition Assistance Program, Medicaid, and Housing Program.
Job Coach
Texas School for the Deaf-Austin, TX
September 2019 to June 2021
• Assisted deaf individuals to find and keep jobs also work with employers. I provided on-site support to deaf individuals to help them adjust to the workplace and the routine of getting to and from work.
• Typed the daily work log by using MS Excel.
Direct Support Professional
Woodward Foundation for the Disabled-Mesa, AZ
December 2017 to August 2019
• Assisted to Residential Program Manager.
• Transported clients to different communities like Safeway, Wal-Mart, and other places.
• Checked communication logs and writes processing notes. Team Leader
Ascentria Care Alliance of Maine-Westbrook, ME
January 2014 to March 2016
Westbrook, Maine
• Understood completely all policies, procedures, standards, specifications, guidelines and training programs.
• Trained of employees and creating a positive, productive working environment.
• Prepared all required paperwork, including forms, reports and schedules in an organized and timely manner.
Case Manager Intern
Court Services and Offender Supervisions Agency-Washington, DC August 2012 to May 2013
• Developed a written service plan within required timeframes for each assigned case that adequately by use progress notes, and appropriately addresses the client's unique service needs.
• Obtained and evaluated information necessary to implement client services.
• Recommended and obtained supervisor approval of limited financial assistance for client needs. Various Positions
Gallaudet University-Washington, DC
January 2009 to January 2013
• Developed and coordinated educational programs for students.
• Assisted Commuter Lounge Supervisor and Student Affairs Dean.
• Counseled students in handling of issues such as housing needs, financial, and educational problems.
• Communicated with other staff to resolve problems with individual dorm residents.
• Developed and coordinated educational programs for dorm residents.
• Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs. Education
Bachelor of Arts in Social Work
Gallaudet University - Washington, DC
May 2013
Skills
• Customer Service (10+ years)
• American Sign Language (10+ years)
• Microsoft Applications (10+ years)
• Strong Work Ethic (10+ years)
• Supervising experience (10+ years)
• SPSS
• Case Management
• Social work
• Behavioral health
• Administrative experience
• Computer skills
• Research
• Microsoft Office
• Recruiting
• Google Docs
• Motivational interviewing
• Addiction counseling
• Developmental disabilities experience
• Time management
• Supervising experience
• Medical records
• English
• Program Management
• Crisis Management
• Residential Cleaning
• Crisis Intervention
• Program Development
• Individual / Group Counseling
• Group Therapy
• Behavioral Therapy
• Kronos
• Documentation review
• Medication Administration
• Management
• Intake Experience
• Interviewing
• Autism Experience
• Cognitive Behavioral Therapy
• Conflict Management
• Meeting Facilitation
• Tutoring
• Mental Health Counseling
• Presentation Skills
• Child & Family Counseling
• American Sign Language
• Expert
• Intermediate
• Strong leadership skills
• Excellent customer-service oriented
• Self-Motivated
• Demonstrated excellence in staff development
• Statistical Packages for the Social Sciences (SPSS)
• Microsoft Applications (Word, Excel, Power Point, Access, Outlook)
• Supervising experience
• Conflict management
• Leadership
• Social work
• Interviewing
• Fair Housing regulations
• Project management
• Microsoft Access
• Google Docs
• Payroll
• Documentation review
• Recruiting
• Medical records
• Experience working with students
• SPSS
• Program management
• Analysis skills
• Tutoring
• American Sign Language
• Microsoft Office
• Time management
• Management
• Report writing
• Writing skills
• Kronos
• Customer service
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
certified MAP
October 2022 to October 2024
ProAct
July 2023 to July 2024
Assessments
Case management & social work — Proficient
September 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
General manager (hospitality) — Proficient
November 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Case management & social work — Proficient
March 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Written communication — Proficient
July 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work motivation — Proficient
October 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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