Customer Service A Virtual

KEY SKILLS

• Communication skills

• Problem-solving and

multitasking

• Customer

service/support skills

• Email management

• Calendar management

• SQL script writing

• Data analyst

CERTIFICATIONS

& TRAININGS

• Working as a Virtual

Assistant Certification –

Alison

• Administrative

Assistant Training

Certification – Alison

EDUCATION

B.Sc in Mathematics

(Imo State University

September 2020)

OGBONNA ADAOBI C.

Phone: +234**********

Email: ************@*****.***

PROFESSIONAL EXPERIENCE

Revenue Assurance Officer

(Ecobank Nigeria – May 2024 to Present)

• Analyzed data from multiple databases to identify and prevent duplicated payment charges.

• Ensured customer protection by monitoring suspicious transactions and verifying customer request authenticity.

• Detected fraudulent changes in critical customer details

(e.g., phone numbers, emails).

• Developed SQL scripts to investigate potentially fraudulent transactions and activities.

Secretary

(Bosah Oak ‘n’ Roe, Nigeria – October to December 2020)

• Managed communication with customers and business partners via email and chat.

• Scheduled meetings and appointments for the

management team.

• Organized and responded to emails, ensuring timely communication.

• Entered and maintained essential records, including customer information, invoices, and reports.

PROFESSIONAL SUMMARY

Graduate of Mathematics with experience in office

administration and revenue assurance.

Conversant with customer service, data analysis, and fraud detection, with technical knowledge of SQL. Seeking to leverage both technical and soft skills to contribute effectively to an organization’s success.

Contact this candidate