Customer Service Store Manager
Resume:
Eboni Bell
Orangeburg, SC *9115
*********@*****.***
Qualifications:
Highly focused and responsible high school student guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic communications skills, and an exemplary work ethic.
Electronic Health Records (EHR)
Payment Posting
Scheduling
HIPAA
Insurance Verification Claim Processing
End of Business (EOBs)
Co-Payments
Deductibles
Managed Care (HMO, PPO, POS) Government Payers
Third Party Payers
Worker’s Compensation
Medical Medicare, Medicaid and Tricare
Center of Medicaid and Medicare Services (CMS )1500
Fee Scheduling
Managerial Skills
Work Experience
Store Manager
EN-Mart -Orangeburg, SC
Nov 2021 – May 2022
Oversee day-to-day operations
Designed strategy and set goals for growth
Maintained budgets and optimized expenses
Set policies and processes
Ensured employees work productivity and developed professionally
Oversee recruitment and trained new employees
Store Manager
Spirit of Halloween-Orangeburg, SC
August 2021 – Nov 2021
Recruited and trained staff
Set staff targets, motivating them and reviewing their progress
Conducted performance reviews and appraisals
Maintained detailed and accurate sales and profit data
Dealt with customer complaints and feedback
Managed the stock levels and pricing structure
Ensured compliance with all relevant health and safety standards
Devised and implemented promotional campaigns
Administrative Secretary
Regional Medical Center, Orangeburg, SC
December 2019 to 2021
Prepare daily and monthly reports for the doctors, charge reconciliation (making sure the charts are closed properly) which includes counting the number of patients each doctor had for the month and the number of minutes they used in each surgery.
Ordered supplies for the Operating Room
Prepared payroll for the nurses in three different departments, also scheduled surgeries for the patients
Humana Customer Service Representative
Humana Customer Service Representative (Call Center), Killeen, TX
June 2015 to June 2017
Educated customers, providers and employers about Humana's products and services over the phone.
Complied with HIPAA and CMS regulations
Scheduled medical appointments and transportation for patients and/or care givers when needed.
Educated customers, providers and employers about Humana’s pharmacy products and services both over the telephone and face to face briefings
Received, documented and resolved customer inquiries by using established best practices.
Medical Assistant
Nu Body, Killeen, TX
March 2014 to April 2015
Efficiently took medical histories and recorded vital signs.
Authorized drug refills as directed by physician and called in telephone prescriptions to a pharmacy
Learned Blood Collection & Handling Safety
Carefully gave Body Wraps to patients
Disposed of contaminated supplies and sterilize medical instruments
Prepared and administered medications attentively daily as directed
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