Customer Service Call Center
Resume:
QUINTON L LARKING
San Antonio, TX 78227
Phone: 830-***-****
Alt Phone:210-***-****
Email: **************@*****.***
Objective
Highly-qualified, mortgage processor, underwriter, and loan officer; dedicated to helping others identify and enhance their unique potential for homeownership. I want to produce a solid foundation for ongoing customer service and employee development
Employment History
SENIOR RESOLUTION
10/2017 - 10/2019 CAREMARK LLC
Senior Resolutions Rep
10/2017 - 10/2019 Cvs Caremark
Took over escalated calls and provided certain modifications or assistance to help members with their prescriptions issues or needs
tech support
03/2016 - 01/2017 ibex global 12249 SILICON DR, SAN ANTONIO, TX assisted customers over phone with internet, phone and tv technical problems over the phone. also provided customer service and helped with ordering equipment
Tech support
03/2014 - 01/2016 Ibex
Helped customers that called with any technical issues they were having with their phone and or cable service ESCALATIONS
03/2015 - 08/2015 XEROX COMMERCIAL SOLUTIONS
LLC
.handled escalated calls on behalf of corporate office to assist with any issue or issues for Sam's club members and the club itself. Also assisted and resolved internet order issues and delivery issues for Sam's club members. Sales Consultant
07/2013 - 01/2014 Ingram Park Auto Center San Antonio, TX
• Analyzes applicant's financial status, credit, an evaluation to determine feasibility of granting loan. • Worked in a team of eight under the senior salesman • Pleasant personality with extraordinary command over the language • Delivered cars to purchasing customers
Mortgage Consultant
03/2011 - 03/2013 Wells Fargo San Antonio, TX
Educated borrowers with re-financing, interest rates, home improvements, and cash out refinancing. • Reviewed title for potential loan faults; insuring title is without charge and clear of rights or tax liens. • Collected all required documents for loan processing and underwriting conditions. • Exceeded customer expectations with program advantages through quality service and customer maintenance. • Developed, planned closing, and funded loans in its totality • Informed customers of mortgage loan programs offered by Fannie Mae, FHA, and VA via phone, internet and emails. • Chosen repeatedly to coach, develop, and assist other regions with homeowner stimulus programs. Loan Officer
11/2007 - 03/2011 Wachovia Bank San Antonio, TX
• Offered mortgage loans with inventive financing through sub-prime lending. • Tailored loans for borrowers with particular financing requirements; suggested loan programs based on the understanding of products offered. • Communicated loan disclosures, closing costs and interest rates, adhered to the regulatory guidelines per state. • Managed customer's files to insure regular and accurate closings. • Greeted new clients with first and second mortgage loans for refinancing Mortgage Consultant
11/2009 - 03/2011 Wells Fargo San Antonio, TX
Educated borrowers with re-financing, interest rates, home improvements, and cash out refinancing. Reviewed title for potential loan faults; insuring title is without charge and clear of rights or tax liens. Collected all required documents for loan processing and underwriting conditions. Exceeded customer expectations with program advantages through quality service and customer maintenance. Developed, planned closing and funded loans in its totality Informed customers of mortgage loan programs offered by Fannie Mae, FHA, and VA via phone, internet and emails. Chosen repeatedly to coach, develop, and assist other regions with homeowner stimulus programs. Loan Officer
11/2007 - 11/2009 Wachovia Bank TX
Offered mortgage loans with inventive financing through sub-prime lending. Tailored loans for borrowers with particular financing requirements; suggested loan programs based on the understanding of products offered. Communicated loan disclosures, closing costs and interest rates, adhered to the regulatory guidelines per state. Managed customer’s files to insure regular and accurate closings. Greeted new clients with first and second mortgage loans for refinancing
Underwriter/Loan Officer
05/2001 - 11/2007 World Savings Bank TX
Reviewed loan criteria for complete, stated no income, interest rates, loan to value, and credit worthiness. Checked the borrower’s ability, credit worthiness, character and guarantee to become home proprietors; offered FHA conventional loan agendas Suggested loan programs both traditional and non-traditional to fit customer’s needs. Evaluate, authorize, or recommend approval of commercial, real estate or credit loans Conducted mortgage sales via telephone
(refinancing, purchases and home equity.)
Underwriter/ Loan Officer
05/2001 - 11/2007 World Savings Bank San Antonio, TX
• Reviewed loan criteria for complete, stated no income, interest rates, loan to value, and credit worthiness. • Checked the borrower's ability, credit worthiness, character, and guarantee to become home proprietors; offered FHA conventional loan agendas. • Suggested loan programs both traditional and non-traditional to fit customer's need. • Evaluate, authorize, or recommend approval of commercial, real estate or credit loans. • Conducted mortgage sales via telephone
(refinancing, purchases and home equity.)
Office Administrator
06/1988 - 05/1994 U.S. Army Nuremberg, Germany
Processed all new and retiring soldiers, documentation for entry or exit to/from the armed forces. Led weekly orientation sessions for new military, retiring military and incoming civilians. • Provided contract updates to contracting officer, issued necessary modifications to clarify questions concerning such topics as language, ambiguities, or clarification of contract clauses. • Monitored key performance indicators, audited all payroll transactions and travel reimbursements, ensuring compliance with military policies and procedures. • Processed all special pays to include one- time payments, fines, garnishments, and incentive pays and bonuses.
Education History
Issuing Institution Location Degree Received Course of Study St. Philips College TX Associate's Degree Orthopedics Wachovia Bank No degree provided Conventional Loan programs
FHA/VA sub-prime and adjustable loan plans. State and federal regulations. World Savings
Bank No degree provided Underwriter
Evaluate loans, critique borrowers credit worthiness, state laws and regulations San Antonio
College
2 Years at College or a Technical or Vocational
School orthopedics
Holmes high
school
San Antonio,
TX High School Diploma
Occupational Licenses, Certificates and Training
Certification Title Issuing Organization Completion Date Expiration Date n/a n.a 01/2001 01/2022
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