Customer Service Lead Custodian

Deshawn D. Murphy

Richmond, CA

510-***-****

*************@*****.***

Objective: Seeking a position that utilizes my extensive knowledge, skills, abilities and experience in the janitorial and maintenance fields, including the efficient operation of machinery as well as my excellent customer service and communication skills.

Education: Berkeley High School – Graduated 1992

Silicon Valley College – attended 1994

Experience: 2019 – present Allen Temple Baptist Church, Oakland, CA

Temporary Custodian/Lead Custodian

Provide exceptional customer service assistance by greeting and attending to approved requests of ministries, auxiliaries, contractors and tenants of the church. Work closely with Trustees handling Buildings and Grounds. Set up registration for in-person worship service as well as dismantling and sanitizing sanctuary at the conclusion of service. Responsible for opening and closing of campus including making sure buildings are cleared and locked prior to setting the alarms. As Lead Custodian, responsible for scheduling custodian team, ensuring the team completes assigned duties in a timely manner and follows campus protocols, given the restricted campus entry, inventory and order janitorial supplies. Prior to COVID-19, responsible for multiple daily event set ups, break downs and clean ups campus-wide per instructions provided by Events Office. Perform special duties as assigned.

2018 – 2019 National Driving Solutions, Oakland, CA

Parts Delivery Driver (Napa Auto Parts)

Inspected, protected and maintained company assets and merchandise. Was responsible for processing cash/charge transactions efficiently and core/part returns in an appropriate manner. Capability to drive both manual and automatic transmission vehicles; ability to lift merchandise sixty plus pounds. Maintained and distributed daily log and tracking system to record all deliveries and pick-ups.

2013 – 2015 Forest Run Condominiums, Hercules, CA

Maintenance Staff person

Responsible for meticulous upkeep of grounds, amenities, building exteriors, Leasing Office, residential units, parking lots as well as community buildings. Utilized independent judgment in determining maintenance of upgrades necessary for vacant units, including trash outs. Reported maintenance repairs on vacant units, models, clubhouse, and/or common areas within the complex to the Maintenance Supervisor. Assisted Maintenance Supervisor and Property Manager in the performance of assigned maintenance and emergency tasks in a timely manner.

2009 – 2012 Trader Joe’s Market, San Rafael, CA

Cashier/Stockperson

Provided fast, friendly and accurate check out services to customers utilizing POS register system. Assisted customers with shopping and locating items. Memorized product identification codes and weekly ad specials. Processed returns and handled item(s) restocking.

References: Available Upon Request