*** ******* *** ** ********, MD *****
Phone 443-***-****• E-mail ***********@*****.***
Andrea R. Smith
Employment
Present- Robert Half Staffing Agency External Staffing
Accounts Payable
Reconciled month credit card statements
Answered incoming calls
Data Entry
Entering all incoming Invoices
Verified all invoices went to correct account
June 2015—February 2016 Niermann Weeks, Millersville, Maryland
Accounts Payable Clerk
Answered incoming calls
Greeted customers
Mail sorting and distribution to proper department, verified payroll and commission amounts checks on a monthly basis.
Reconciled disputed accounts with vendors regarding payment issues
Data Entry
Vouchered invoices to be paid and made sure all accounts were current
Scheduled all UPS and FED EX pick up and handled overbilling, broken items
Accounts Payable
October 2006 – 2014 - OnPoint Staffing, Glen Burnie, Maryland
Operations Manager
■Managed 3,000+ external employees at various client sites, including coordination of work assignments and special projects pertaining to employee’s work assignment.
■ Maintained positive customer relations on a daily basis by contacting each client site to verify employee attendance, job performance, employee relations, etc.
■ Managed, trained and coached 4 internal office employees.
■ Successfully expanded business by contacting prospective clients for possible staffing or recruitment needs, and following up through completion of signed agreements.
■ Maintained daily call logs and availability sheets; processed employment applications, employment verifications, background checks, and drug testing.
■Managed all workers compensation and unemployment claims by completing paperwork, follow-up with employee and doctor after all appointments, and attended all court proceedings, hearings and appeals.
■Updated yearly employee forms including I-9, W-4, and employees’ personal information files.
■Coordinated all meetings and correspondence for the President, CEO and Branch Manager.
■Supported the sales staff as needed.
■Organized and confirmed all payroll information for Accounting Manager.
■Delivered payroll checks to client sites throughout the Baltimore/Metro area.
■Filing, faxing, answering multi-line phone system, and all other duties required for the smooth operation of the office as needed.
June 2003 – October 2006 - Gold Brokers, Baltimore, Maryland
Jewelry Sales
■Consistently met and exceeded personal weekly, monthly, and annual sales goals.
■Assisted customers in the selection of fine jewelry by assessing personal preferences and budget.
■Tested jewelry to be traded in or sold to determine value and authenticity (diamond testing, gold assaying, etc.)
■Replenished stock inside cases in order to utilize space and provide the most visual appeal (seasonal displays, sale signage, etc.)
■Completed customer repair envelopes and followed up with the repair department to ensure customer estimates and repairs were completed in a timely manner.
■Developed and maintained clientele by way of exceptional customer service and personalized service.
Education
Graduated 1995 Glen Burnie High School Glen Burnie, Maryland
Graduated 2015 Anne Arundel Community College Arnold, Maryland
A.A. Business Management, Certificates in Human Resources and Business Communications Concentrations
Currently enrolled at University of Baltimore
Computer Skills
■Knowledge of Microsoft Office including Excel, Word, Access and Outlook; Adapt database software, Macola, E Synergy
■Internet savvy
References available upon request.