Customer Service Front Desk
Resume:
LaDonna Benton
Houston, TX *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Product Tester
Apple, Amazon,Shein, Tide-United States
February 2023 to Present
• Performed testing and troubleshooting of electronic components and systems to ensure functionality and quality standards were met
• Executed test plans and procedures according to established guidelines, documenting results accurately for analysis
Cashier/Customer Service
ExxonMobil-El Paso, AR
March 2021 to July 2023
• Efficiently processed cash, credit, and debit transactions accurately and in a timely manner
• Handled customer inquiries, complaints, and returns professionally to ensure customer satisfaction
• Maintained accurate cash drawer balance at the end of each shift
• Assisted in training new cashiers on store policies, procedures, and point-of-sale systems
• Collaborated with team members to maintain a clean and organized checkout area
• Managed high-volume periods effectively by prioritizing tasks and maintaining composure under pressure
• Provided exceptional customer service by greeting and assisting customers with their purchases Housekeeper/Laundry
Isle of Capri Casinos-Lake Charles, LA
January 2018 to June 2019
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Managed inventory of cleaning supplies and restocked as needed to ensure efficient operations
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out times
• Responded promptly to guest requests for additional amenities or services, providing excellent customer service
• Adhered to established safety protocols and procedures while handling cleaning chemicals and operating equipment
• Implemented time-saving techniques in daily routines resulting in XX% increase in productivity
• Assisted with laundry duties such as washing, drying, folding, and sorting linens according to hotel standards
• Inspected linens for stains or damages before returning them to circulation or sending them for repairs/ replacements
• Maintained cleanliness of laundry area by regularly wiping down machines and organizing supplies
• Followed proper procedures for handling lost-and-found items reported by guests or fellow employees Education
Vocational Education and Training in Customer service Alison.com
February 2024 to April 2024
High school diploma
James Madison High School - Richmond, VA
April 2001 to August 2001
Skills
• Laundry
• Cashiering
• Food Service
• Home Care
• Meal Preparation
• Housekeeping management
• Hospitality
• Caregiving
• Guest Services
• Senior Care
• Residential Cleaning
• Cash Handling
• Front Desk
• Childcare
• Kitchen Experience
• Office Management
• Medication Administration
• Dementia Care
• Hospice Care
• Cooking
• Classroom Management
• Commercial Cleaning
• Personal Assistant Experience
• Supervising Experience
• Retail Sales
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