Service Representative Customer

Aaliyah Crouch

Nashville, TN ***** • 615-***-**** • ***************@*****.***

Professional Summary

Ambitious young professional highly motivated to break into the workforce and serve the community. Focused on joining an environment where I can learn, grow, and be apart of a team. Ready willing and able to step into a full-time role where I can challenge myself to overcome obstacles to help an organization prosper and grow.

Skills

Microsoft Office Suite + Google Docs

Outstanding Phone + In-Person Customer

Service

Strong Desire to Grow & Improve

Self-Motivated

Quick Learner

Disciplined & Structured

Work History

Customer Service Representative, 07/2023 to 03/2024 Walmart – Nashville

Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients. Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative, 10/2020 to 06/2023 McDonald's – Clarksville, United States

Trained new personnel regarding company operations, policies and services. Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences. Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

High School Diploma: 05/2022

Maplewood High School - Nashville, TN

Dean's List 2021

Softball (Catcher)

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